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Adriane S.

Administration , Customer Success , Operations , Property Management

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   Roatan, Honduras


SKILLS

  • Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • SAP
  • Wizpos

EDUCATION

Bachelors of Business Management

Catholic University of Honduras


ASSESSMENTS

CORE SKILL English Aptitude GeneralAdministration 0 100

PERSONALITY

INFJ-A

Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

People with INFJ as a personality type are idealistic and driven by a desire to help others. They seek fulfillment through meaningful, ethical endeavors, contributing to the greater good.

PROFESSIONAL SUMMARY

Results-driven Assistant Property Manager with extensive experience in lease administration, tenant relations, and property operations. Skilled in coordinating maintenance, managing financial records, and ensuring efficient office and field workflows. Adept at fostering positive tenant experiences, resolving issues promptly, and supporting property management teams to optimize operational efficiency. Committed to enhancing property value and contributing to the overall success of the organization.

PROFESSIONAL EXPERIENCE

Assistant Property Manager

Relay Human Cloud |  Roatan, Honduras |  2024 - Present

  • Addressed and resolved maintenance-related service requests, including room conditions, cleaning concerns, temperature complaints, and key card access.
  • Scheduled conference room reservations, ensuring availability for tenants and internal team use.
  • Coordinated Make Ready cases by reviewing vendor proposals and arranging necessary repair services.
  • Issued Welcome Letters to new tenants and supported an efficient move-in/onboarding experience.
  • Managed Tenant Portal support, assisting with account setup, payment automation, and troubleshooting access issues.
  • Distributed Customer Alert Emails to communicate maintenance notices, emergency updates, and building-wide announcements.
  • Tracked NSF payment cases, proactively contacting tenants to resolve outstanding balances.
  • Conducted proactive check-ins with tenants to confirm satisfaction and ensure quality service delivery.
  • Applied Yardi software to review billing rules, prepare monthly tenant statements, and monitor pending payments.
  • Ensured lease ledger records were accurate, supporting correct billing and reconciliation.
  • Processed late fee waiver requests in accordance with company guidelines and approval procedures.
  • Planned and coordinated floor plan maintenance projects, liaising between vendors and tenants for seamless execution.

Office Manager

Xplore Roatan| Roatan,  Honduras l 2023 - 2024

  • Oversaw daily administrative operations and implemented efficient office procedures.
  • Managed scheduling, correspondence, and document control to ensure smooth workflow.
  • Coordinated with vendors and suppliers to support both office and field operations.
  • Handled cashier duties, including processing customer payments and performing reconciliations.
  • Tracked expenses and prepared financial reports to support operational planning.
  • Scheduled and coordinated meetings with potential business partners.
  • Ensured all activity areas, including ATV, zipline, and horseback riding, were fully equipped and prepared for daily operations.

Internal Auditor

Istmania Distributors | Roatan,  Honduras l 2019 - 2023

  • Conducted internal audits to evaluate financial records, processes, and compliance.
  • Identified risks, control weaknesses, and opportunities for process improvement.
  • Prepared detailed audit reports presenting findings and actionable recommendations for management.
  • Ensured adherence to company policies, industry standards, and regulatory requirements.
  • Collaborated with cross-functional departments to implement corrective actions and strengthen internal controls.

Sales Manager

Allied Global | Roatan,  Honduras l 2018

  • Assisted inbound clients by providing product information and processing purchases.
  • Scheduled customer reservations accurately and efficiently.
  • Managed high-volume calls while maintaining exceptional customer service standards.
  • Resolved client inquiries and concerns professionally and in a timely manner.

Store Manager

Best in West | Roatan,  Honduras l 2015 - 2016

  • Supervised daily store operations, including sales, inventory management, and customer service.
  • Ensured merchandise displays and store layout complied with company standards.
  • Managed cash handling and prepared daily sales reports.
  • Resolved customer complaints, maintaining high levels of customer satisfaction.