Estephany F.

PROFESSIONAL EXPERIENCE

Administrative Assistant 

Relay Human Cloud  l San Pedro Sula, Honduras l  May 2024 - July 2025

• Provided high-level administrative and operational support to the VP of Acquisitions, ensuring smooth execution of real estate transactions.
• Drafted legal documentation including contracts, affidavits, escrow instructions, and full closing packages for property acquisitions.
• Maintained the Master Abstract and internal tracking systems, organizing key property data, timelines, and Letter of Intent (LOI) updates.
• Coordinated with title companies, reviewed title commitments, submitted amendments, and ensured all closing documentation was complete and accurate.
• Conducted due diligence research by analyzing GIS maps, property tax records, and insurance risk data; flagged high-risk zones and gathered underwriting documentation.
• Managed post-closing processes through IRRS, maintained USPS lease records, updated HubSpot contacts, and liaised with local postmasters.
• Supported onboarding of new team members by providing SOPs and system training, and managed complex scheduling and deadline tracking.

Administrative Assistant - HR

Regis RO | San Pedro Sula, Honduras | Jan 2023 - Mar 2024

• Managed the reception area, providing a professional and friendly welcome to all visitors.
• Handled incoming calls, assisting callers or directing them to the appropriate person or department.
• Managed incoming and outgoing mail and packages, ensuring timely distribution.
• Maintained and updated employee records and databases, ensuring accuracy and confidentiality.
• Conducted data entry and managed new employee, documentation to facilitate their integration and ensure compliance with regulations.
• Handled employment verification requests and managed distribution of benefits identification cards.
• Assisted with the preparation of reports, presentations, and documentation for meetings and presentations.
• Monitored and managed worker´s compensation claims, maintaining accurate records and documentation.
• Assisted with the organization of company events, including coordinating logistics and managing RSVPs.
• Coordinated with medical professionals to evaluate injuries and determine appropriate compensation.
• Provided administrative support to multiple departments, including handling inquiries and routing correspondence appropriately.

Data Entry Clerk | Administrative Assistant

Bay Island Sportswear | San Pedro Sula, Honduras | Mar 2020 - Sep 2022

• Managed and maintained databases and spreadsheets, ensuring data accuracy and integrity.
• Executed precise data entry tasks, verifying correctness and minimizing errors to uphold data quality.
• Demonstrated keen attention to detail in all administrative tasks, including data entry and record-keeping.
• Performed data cleansing and sorting operations, and generated reports to facilitate decision-making processes.
• Leveraged proficiency in software applications and strong keyboarding skills to meet project deadlines efficiently.
• Handled incoming customer calls, providing professional assistance and addressing queries regarding services and product issues.
• Successfully managed a high volume of daily calls with composure and professionalism, maintaining a positive customer experience.
• Supported administrative processes by contributing to the creation and accurate input of new product styles into the system.
• Resolved customer concerns in a timely and effective manner, contributing to overall customer satisfaction and retention.