Jean R.

PROFESSIONAL EXPERIENCE

Appointment Coordinator

Regis RO | San Pedro Sula, Honduras | 2023 - 2024

• Scheduled appointments for patients, ensuring accuracy and efficiency in the booking process.
• Educated patients on the details of their insurance coverage and how it pertains to their healthcare services.
• Assisted patients in locating the nearest clinics based on their preferences and convenience.
• Maintained comprehensive records of hospital inpatient and emergency patients, providing timely follow-ups and updates to relevant stakeholders.
• Generated detailed reports on patient status and distributed them to the entire team and clinic providers.
• Managed communication channels effectively to facilitate smooth interactions between patients, providers, and internal staff.

Procurement Officer

FUNADEH | San Pedro Sula, Honduras | Dec 2022 - 2023

• Managed the regional project purchasing process for multiple organizations, overseeing the procurement of goods and services.
• Obtained quotations from various suppliers and vendors, ensuring competitive pricing and quality standards.
• resented quotations to the manager for approval and initiated the necessary paperwork for each purchase transaction.
• Oversaw the storage of products in accordance with organizational requirements and safety protocols.
• Supervised staff members involved in the procurement process, providing guidance and support as needed.

Scheduling Specialist

KM2 Solutions | San Pedro Sula, Honduras | 2019 - 2021

• Scheduled dermatology and cosmetic surgery appointments for both new and existing patients, ensuring accuracy and efficiency in the booking process.
• Proactively contacted patients to reschedule appointments in cases of missed or canceled appointments, maintaining open communication and accommodating their needs.
• Verified patients insurance coverage to ensure alignment with the healthcare provider´s network, validating the type of plan and confirming eligibility for services.
• Maintained detailed records of patient appointments and communicated pertinent information to healthcare providers and support staff.
• Addressed patient inquiries and concerns regarding appointment scheduling, insurance coverage, and clinic policies with professionalism and empathy.
• Followed established protocols and guidelines to uphold compliance with regulatory standards and patient privacy regulations.

Subject Matter Expert

Alorica | San Pedro Sula, Honduras | 2015 - 2018

• Served as a subject matter expert (SME) possessing in-depth knowledge and expertise in specific products, services, or processes.
• Provided comprehensive support and guidance to new trainees, offering mentorship and training to facilitate their onboarding and integration into the team.
• Conducted sales training sessions for new hires, imparting knowledge on effective sales techniques, product features, and customer engagement strategies.
• Offered ongoing coaching and feedback to trainees, identifying areas for improvement and providing constructive guidance for skill development and performance enhancement.
• Demonstrated a commitment to continuous learning and professional development, seeking opportunities to enhance personal skills and knowledge to better support trainees and contribute to organizational success.