Lucia M

PROFESSIONAL EXPERIENCE

Retail Sales Associate

L'Occitane en Provence l  New Jersey, US l Apr 2025 - Aug 2025

• Welcomed customers and provided personalized skincare advice to create a positive shopping experience.
• Demonstrated products through mini facials, hand massages, and skincare analyses; scheduled client appointments.
• Processed cash and card transactions and handled daily opening/closing procedures, including register reconciliation.
• Achieved and exceeded sales targets  by promoting suitable products and exclusive offers.
• Supported inventory management by receiving and organizing new shipments.
• Managed client communications via phone and email, ensuring timely responses.
• Maintained brand standards through ongoing product training and a professional appearance.

Administrative Assistant / Project Coordinator

Relay Human Cloud l San Pedro Sula, Honduras l Apr 2024 - Dec 2024

• Documented meeting notes and distributed minutes to stakeholders to ensure alignment on decisions and action items.
• Scheduled and coordinated meetings and conference calls, optimizing calendar management for efficient time use.
• Composed and sent follow-up communications to maintain clarity and monitor project progress.
• Managed and updated Excel and Word spreadsheets to ensure data accuracy and timely submission of project documentation.
• Designed and maintained Gantt charts to monitor project timelines, milestones, and deliverables.
• Organized and maintained legal and project-related documentation, ensuring compliance, accessibility, and proper recordkeeping.

Recruitment Assistant

Startek l San Pedro Sula, Honduras l Aug 2023 - Dec 2023

• Sourced and screened potential candidates by reviewing profiles and conducting preliminary interviews to assess location, availability, and compensation alignment.
• Conducted in-depth interviews to evaluate candidates’ education, experience, career goals, and role suitability.
• Administered and analyzed psychometric and personality assessments, presenting insights to HR for data-driven hiring decisions.
• Collaborated with hiring managers and HR teams to coordinate interviews, ensuring timely communication and consistent candidate engagement.
• Prepared and managed employment-related documentation, including contracts, bank letters, and ID cards, while facilitating a smooth onboarding process through customized induction presentations.
• Partnered with department heads to identify training needs, coordinate sessions, and provide participants with relevant materials and schedules.
• Designed and implemented an Excel-based Training Needs Detection tool to help employees and managers identify and address development gaps.
• Conducted organizational climate assessments and developed job profiles by collecting employee feedback, analyzing responsibilities, and proposing HR-driven improvements.

Executive Assistant

Grupo Karims l San Pedro Sula, Honduras l Oct 2022 - Mar 2023

• Organized and managed executive calendars, optimizing scheduling to enhance productivity and alignment with business objectives.
• Coordinated meetings, appointments, and commitments, ensuring seamless execution in line with organizational priorities.
• Planned and executed corporate events from conception to completion, overseeing logistics and stakeholder coordination.
• Managed executive email correspondence, effectively prioritizing and responding to communications with professionalism and discretion.
• Arranged and oversaw all aspects of executive travel, including itinerary planning, flight and hotel bookings, and ground transportation logistics.