Jesus M.
Administration , Customer Success , Information Technology , Leasing , Operations , Property Management , Sales
(214) GO-RELAY / (214) 467-3529
Careers@RelayHumanCloud.com
San Pedro Sula, Honduras
SKILLS
- Salesforce
- Voyage
- Honk
- 8x8
- Amazon Connect
- Avaya
EDUCATION
Bachelor of Engineering - Electrical
National Autonomous University of Honduras (2012)
ASSESSMENTS
PERSONALITY
ENFJ-A
People with ENFJ as a personality type are dedicated to positively influencing communities. They are thoughtful and idealistic, striving to contribute to others' well-being and uphold their values.
PROFESSIONAL SUMMARY
A dedicated Customer Service Representative with proven expertise in managing customer interactions across phone, email, and chat channels. Skilled in resolving inquiries efficiently, processing orders accurately, and delivering exceptional support with professionalism and empathy. Adept at gathering customer feedback, maintaining detailed records, and providing basic technical assistance to enhance the customer experience. Brings value to the organization by fostering strong customer relationships, ensuring satisfaction, and contributing to streamlined service operations.
PROFESSIONAL EXPERIENCE
HR Assistant (Temporary)
Relay Human Cloud | San Pedro Sula, Honduras | Mar 2025 - July 2025
- Prepared and edited offer letters, including candidate details such as name, salary, position title, and required documentation.
- Created and distributed orientation letters and onsite agreements to support the onboarding process.
- Contacted applicants to schedule interviews and assess availability for potential opportunities.
- Monitored and managed HR and recruitment inboxes to ensure timely response to candidate and internal inquiries.
Warranty Claims Specialist
Relay Human Cloud | San Pedro Sula, Honduras | Feb 2024 - Dec 2024
- Conducted thorough reviews and discussions of customer contracts, ensuring accurate verification of payments and adherence to agreement terms.
- Verified warranty coverage details, including roadside assistance and other service entitlements, providing customers with clear and comprehensive information.
- Acted as a concierge, managing customer claims by offering detailed explanations for approvals or denials and addressing any concerns.
- Maintained a high level of professionalism and empathy while resolving warranty-related inquiries, fostering trust and satisfaction.
- Ensured timely and effective communication with customers, delivering personalized support to enhance the overall service experience
Customer Support Specialist
Concentrix | San Pedro Sula, Honduras | Apr 2019 - Dec 2023
- Responded promptly and courteously to customer inquiries through phone, email, and chat, ensuring excellent service delivery.
- Assisted customers with order placement, tracking, cancellations, and modifications, ensuring a seamless process.
- Ensured accurate and timely processing of customer orders to meet service expectations.
- Gathered and documented customer feedback on products, services, and experiences to drive improvements.
- Maintained detailed and accurate records of customer interactions, ensuring consistency and accountability.
- Provided basic technical support for products and services, addressing customer issues effectively.
News Correspondent
InPlay Sports | San Pedro Sula, Honduras | Nov 2018 - Dec 2019
- Delivered prompt and professional support to customers regarding soccer news subscriptions, addressing inquiries about services and products.
- Managed subscription processes, including sign-ups, renewals, and cancellations, ensuring seamless customer experiences.
- Engaged with a community of soccer enthusiasts through various channels, fostering brand loyalty and a sense of community.
- Communicated updates, promotions, and relevant news to customers, maintaining transparency and enhancing engagement.
