Rosa R.

PROFESSIONAL EXPERIENCE

Administrative Assistant

Relay Human Cloud l Honduras, San Pedro Sula l May 2024 - Jan 2026

• Managed subpoena follow-ups and records requests to support litigation timelines and compliance requirements.
• Obtained, tracked, and organized medical, radiology, billing, payroll, incident, and phone records through multiple communication channels.
• Coordinated notary services for the execution of deposition questions and legal documentation related to records requests.
• Conducted quality control reviews of records and deposition materials to ensure accuracy, completeness, and legal standards.
• Processed invoices and issued payment checks for records and vendor services, maintaining accurate financial documentation.
• Coordinated air conditioning maintenance services, ensuring timely scheduling, follow-ups, and service completion.
• Liaised with new and existing vendors to arrange maintenance, repairs, and service agreements.
• Managed invoicing and billing processes, verifying accuracy and ensuring on-time payments.
• Processed vendor payments and maintained organized, up-to-date records of all transactions.
• Prepared and submitted detailed reports on maintenance activities, vendor performance, and payment status to supervisors.

Logistics Analyst and Dispatch Coordinator

Charger Global Logistics | Honduras, San Pedro Sula | Feb 2023 - Oct 2023

• Tracked and traced loads to ensure timely delivery and efficient logistics operations, utilizing various tracking systems and software to monitor shipment status.
• Coordinated with carriers and brokers to arrange and complete loads, effectively communicating shipment requirements and ensuring compliance with transportation regulations.
• Monitored drivers from both the company and carriers, providing support and addressing any issues or delays to maintain smooth transportation operations.
• Managed team attendance and conducted training for new team members, ensuring adherence to company policies and procedures while fostering a collaborative and productive work environment.

Accounting Expert

Simplex Group | Honduras, San Pedro Sula | Dec 2020 - Feb 2023

• Conducted in-depth financial analysis by interpreting data to inform strategic decision-making and support organizational objectives, ensuring accuracy and relevance in financial insights.
• Oversaw budgeting processes to ensure accuracy and adherence to financial targets, while identifying opportunities for cost savings and efficiency improvements to optimize resource allocation.
• Prepared comprehensive financial reports, including balance sheets, income statements, and cash flow statements, providing accurate insights into the company´s financial health and facilitating informed decision-making by stakeholders.

Technical Customer Service Associate

Startek | Honduras, San Pedro Sula | Jul 2017 - Nov 2020

• Provided technical support and customer service to T-Mobile customers via phone, addressing inquiries, troubleshooting issues, and resolving technical concerns promptly and effectively.
• Identified and pursued potential up-sell opportunities during customer interactions, promoting additional products or services that align with customer´s needs and preferences.
• Educated customers on product features, functionalities, and best practices, empowering them to maximize the benefits of T-Mobile´s offerings and enhance their overall experience with the company.

Operations Supervisor

Allied Global | Honduras, San Pedro Sula | Feb 2013 - Jun 2017

• Assisted customers with complaints, orders, and product/service inquiries, demonstrating effective communication skills and a strong understanding of business/customer service dynamics.
• Conducted regular performance evaluations for team members, providing constructive feedback and coaching to support their professional development and improve performance.
• Collaborated with upper management to establish clear team goals and objectives aligned with organizational priorities, ensuring team members understood their roles in achieving them.