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Carlos D.

Administration , Leasing , Operations , Sales

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   San Pedro Sula, Honduras


SKILLS

  • Salesforce
  • Microsoft dynamics  
  • Salesforce 
  • Pandadoc  
  • Docusign  
  • Microsoft Teams
  • Multi-tasker 
  • Support Systems
  • Active Listening
  • Critical Thinking

EDUCATION

Electronic Engineering

Technological University Center


ASSESSMENTS

CORE SKILL English Aptitude GeneralAdministration 0 100

PERSONALITY

ENTJ-A

Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

People with ENTJ as a personality type are natural leaders. They are charismatic and confident, driving teams toward common goals with strategic thinking and discipline.

PROFESSIONAL SUMMARY

Results-driven Administrative Assistant with expertise in optimizing operations, monitoring performance metrics, and preparing detailed reports. Skilled in lead generation, client engagement, and closing deals through tailored solutions. Proficient in onboarding, training, and workload management to enhance team productivity. Excels in resolving billing inquiries, identifying upselling opportunities, and fostering long-term client relationships to drive revenue and satisfaction.

PROFESSIONAL EXPERIENCE

Leasing Associate

Relay Human Cloud l Honduras l July 2025 - Present

  • Managed lease renewals by tracking expiration dates, notifying tenants, confirming terms, preparing renewal documents, and updating leasing systems, ensuring completion of 30–40 renewals per month.
  • Monitored and qualified incoming leads through Hopper, verifying contact information, filling metadata, and assigning prospects to appropriate leasing agents for timely follow-up.
  • Responded promptly to customer inquiries through LiveChat, providing property information, floor plans, and pricing details while ensuring professional and timely communication.
  • Scheduled and confirmed property tours based on prospect inquiries, coordinating availability with leasing agents to optimize lead conversion.
  • Verified and qualified prospects across multiple platforms, asking screening questions to assess seriousness, while escalating complex inquiries to senior leasing staff when necessary.
  • Maintained accurate records of tenant renewals, leads, and customer interactions across RD Web, Hopper, Falkon, and LiveChat to support efficient leasing operations.
  • Consistently achieved renewal and lead management goals by prioritizing tasks, delivering strong customer service, and supporting overall leasing team objectives.

Sales Administrative Supervisor

Relay Human Cloud l Honduras l Nov 2023 - Dec 2024

  • Reported operational issues and tracked daily activities through journaling.
  • Monitored agent attendance and prepared performance and KPI reports.
  • Analyzed call outcomes, lead sourcing, and transfer metrics for actionable insights.
  • Conducted system checks and escalated performance issues.
  • Supported onboarding, training, and documentation of best practices.
  • Assisted team leads with workload redistribution and improvement suggestions.

New Business Development

Simplex Group l Honduras l March  2023 - October 2023

  • Engaged in proactive outreach to potential clients through lead recognition and analysis.
  • Cultivated and capitalized on opportunities, successfully closing deals to generate revenue for the company.
  • Ensured robust communication and relationship management with acquired clients to foster long-term partnerships and satisfaction.

Sales Associate

Allied Global | San Pedro Sula, Honduras | August 2019 - February 2023

  • Aligning client requirements with offered benefits and adeptly finalizing transactions on-site.
  • Proficient in harmonizing benefits with individual client needs to facilitate swift and effective deal closures.
  • Active listening, comprehensive product knowledge dissemination, and the ability to convey the intrinsic value of our offerings in a manner that resonates with the client.

Billing and Sales Representative 

Concentrix | San Pedro Sula, Honduras | February 2017 - March 2019

  • Assist existing clients with billing inquiries, resolve cases and offered solutions.
  • Identifying opportunities for service expansion through effective upselling techniques. By seamlessly integrating additional services that align with our clients evolving needs.
  • Maintain clear and effective communication with clients regarding billing issues, payment terms, and account updates.