Lisa S.

PROFESSIONAL EXPERIENCE

Yardi Solutions and Administration Manager

Relay Human Cloud | Ahmedabad, India | Oct 2023 - Present

• Implemented and set up non-Y2Y data for residential and commercial properties using ETL import/export, configuring ETL groups and foreign databases, and troubleshooting errors via log files.
• Created and managed users, groups, and menus, setting permissions on Voyager, YardiOne, RentCafe, and Client Central.
• Executed Yardi to Yardi (Y2Y) data implementation for residential properties.
• Utilized various Yardi modules, including Commercial, Residential, International, Affordable Housing, and System Administration, to meet diverse client needs.
• Conducted data mapping on Yardi and RentCafe, ensuring accurate data integration and transfer.
• Created  users/employees, groups, menuset and setting permissions on ERP. Configured interface vendor for its integration.
• Worked on support tickets related to property management ERP.
• Developed and modified learning plans, courses, users, groups, and roles on Yardi Aspire, enhancing training and user management.
• Coordinated directly with clients, led Property Managers, Sales teams, Yardi users, and Yardi’s internal team to address and resolve data or system requests and issues proactively.
• Created business requirement documents for implementation projects and data governance, supporting clear project objectives and compliance.
• Managed Yardi products, including Voyager 7, 7S, 8. Client Central, RentCafe, Yardi Breeze, Yardi Elevate, CRM IQ and Aspire, according to client specifications.
• Oversaw contract review, lease abstraction, lease administration, and select accounting activities using Yardi and MRI.
• Conducted interviews and hired new team members for Yardi, Accounting, Legal, and Leasing teams at Relay.
• Executed ad-hoc tasks as assigned by the company or clients, demonstrating flexibility and responsiveness.
• Participated in daily and weekly calls with US clients and Channel Sales Managers, ensuring effective communication and support.

Project Manager

MRI Software | Gurgaon, India | Nov 2021 - Aug 2023

• Led a team of over 30 members in end-to-end project management for lease abstraction across Commercial, Retail, Office, Telecom, Industrial, and Residential sectors, ensuring accurate and comprehensive documentation.
• Executed lease abstraction, auditing, and legal support for contracts across multiple countries including the USA, UK, Canada, Australia, India, and South Africa, utilizing MRI Contract Intelligence (Leverton), MRI, Horizon, Costar, and other platforms, enhancing global contract management.
• Acted as the primary subject matter expert, managing communication with internal and external stakeholders to resolve issues and ensure alignment.
• Developed and implemented platform and project-specific training, created SOPs, checklists, and documentation, driving project quality and timely delivery.
• Managed database setup, data integration, and system administration across platforms such as MRI Contract Intelligence (Leverton), MRI Commercial Management, Pro Lease, and Horizon, optimizing data accuracy and operational efficiency.

Assistant Manager of Operations 

Retransform | Gandhinagar, India | Aug 2012 - Oct 2021

• Managed Yardi data setup, migration, and implementation projects for commercial and international modules, ensuring seamless integration and system functionality.
• Specialized in Property Management and Lease Administration, handling tasks such as property and tenant setup, lease renewals and terminations, and move-out management. Efficiently prepared and dispatched commercial billing reports, contract expiration notices, welcome letters, tenant statements, late fee letters, rent increase notices, invoices, insurance certificates, utility billbacks, and tenant sales updates across various Yardi modules including Commercial, Residential, and International.
• Provided expert legal support through lease abstraction and auditing of contracts, covering a range of agreements such as Leases, Loan documents, SNDA, Estoppel, Mortgages, Purchase agreements, OEA, Management, and Ground Contracts, across multiple countries including the USA, UK, Canada, Australia, India, and UAE.
• Excelled in CAM (Common Area Maintenance) reconciliation, effectively coordinating with tenants and landlords to ensure efficient property management and facility maintenance.

Office Trainee

Physical Research Lab (Unit of ISRO) | Ahmedabad, India | Sep 2010 - Sep 2011

• Executed office administration tasks for both the Medical and Administrative Departments, ensuring smooth daily operations.
• Conducted quality checks on medicine stock and billing reports, maintaining accuracy and compliance with regulations.
• Entered data into government software systems, ensuring precise and timely record-keeping.