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Sherine G.

Administration , Customer Success , Information Technology , Leasing , Operations , Property Management , Sales

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   Roatan, Honduras


SKILLS

  • MS Office Suite
  • Teams
  • Outlook

EDUCATION

Undergraduate Degree

Technological University of Honduras


ASSESSMENTS

CORE SKILL English Aptitude GeneralAdministration 0 100

PERSONALITY

ENFJ-A

Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

People with ENFJ as a personality type are dedicated to positively influencing communities. They are thoughtful and idealistic, striving to contribute to others' well-being and uphold their values.

PROFESSIONAL SUMMARY

A customer-focused professional with proven experience in delivering exceptional service, resolving client inquiries, and fostering strong customer relationships. Skilled in managing high-volume interactions with efficiency and empathy, ensuring a positive customer experience at every touchpoint. Recognized for strong problem-solving abilities, attention to detail, and the capacity to maintain composure in fast-paced environments. Brings value to organizations through consistent customer satisfaction, improved client retention, and support of overall business growth.

PROFESSIONAL EXPERIENCE

Assistant Property Manager

Relay Human Cloud |  Roatan, Honduras |  2023- Present

  • Managed incoming service requests related to facility upkeep, including cleaning, climate control, key access, and general maintenance.
  • Handled conference room scheduling and coordinated reservations for both tenants and staff.
  • Oversaw Make Ready processes by coordinating vendor bids and ensuring completion of repair and maintenance projects.
  • Prepared Welcome Letters for incoming tenants and guided them through the onboarding process.
  • Administered Tenant Portal support, including new account activation, autopay setup, and access troubleshooting.
  • Issued building-wide communication via Customer Alert Emails regarding emergencies, maintenance updates, and critical announcements.
  • Monitored and followed up on NSF cases, working directly with tenants to resolve payment discrepancies.
  • Performed tenant satisfaction check-ins to strengthen relationships and confirm timely resolution of issues.
  • Leveraged Yardi for billing tasks, including generating monthly statements, reviewing rent rules, and reporting pending payments.
  • Verified lease ledger accuracy, ensuring proper billing, reconciliation, and record-keeping.
  • Reviewed late fee waiver requests, obtaining necessary approvals in line with company policies.
  • Scheduled and coordinated floor plan maintenance projects, ensuring vendor and tenant alignment.

Retail Associate

Phone Beast | Remote | 2019 - 2022

  • Provided exceptional customer service in an online retail environment, assisting clients with product inquiries and purchases.
  • Gained foundational exposure to acquisition processes, including supplier coordination and inventory management.
  • Supported daily e-commerce operations, including order processing, merchandising, and stock monitoring.
  • Adapted to remote work conditions while maintaining productivity and communication with team members.

Customer Support and Sales Executive

The Arts Work  | Roatan, Honduras | 2017- 2019

  • Provided exceptional customer support, resolving inquiries and issues to ensure client satisfaction.
  • Managed sales processes from prospecting to closing, achieving revenue and performance targets.
  • Developed and maintained strong relationships with clients to drive repeat business and customer loyalty.
  • Assisted with order processing, product information, and after-sales support to enhance the customer experience.

Sales Executive

Diamonds International |  Roatan,  Honduras | 2016 - 2017

  • Completed specialized training to become a diamond expert, developing in-depth product knowledge.
  • Provided expert guidance to clients on diamond selection, ensuring informed purchase decisions.
  • Delivered exceptional customer service, building strong client relationships and trust.
  • Managed the sales process from consultation to closing, meeting or exceeding sales targets.
  • Assisted in maintaining inventory and product presentation to optimize the customer experience.