Krista C.
Administration , AI and Data Science , Operations , Property Management , Sales
(214) GO-RELAY / (214) 467-3529
Careers@RelayHumanCloud.com
Ahmedabad, India
SKILLS
- Yardi
- Python
- SQL
- Advanced Excel
- Utility Data Analysis
- Runwise & Live Buildings
- Time Management
- Team Collaboration
- Leadership
EDUCATION
Master's of Science (IT)
GLS University (2020)
Bachelor of Computer Application
Sanskar Institute of Management & IT (2018)
PROFESSIONAL SUMMARY
Detail-oriented Utility Operations and Senior Data Associate with strong experience managing utility accounts, monitoring billing and usage alerts, and resolving discrepancies across electricity, gas, and water services. Skilled in analyzing consumption trends, validating invoices, identifying anomalies, creating disputes, and maintaining accurate operational records. Proven ability to coordinate with utility providers, property managers, and internal stakeholders to support service activations, meter inspections, and timely resolution of operational issues. Hands-on experience using Yardi, GETPORTAL, and Runwise to track alerts, document workflows, and ensure data accuracy. Recognized for process ownership, attention to detail, and effective cross-team communication.
PROFESSIONAL EXPERIENCE
Senior Data Associate
Relay Human Cloud | India | Aug 2023 – Present
- Own day-to-day operations for multiple utility accounts, ensuring accurate billing, timely issue resolution, and consistent service delivery across Electricity, Natural Gas, and Water & Sewer services.
- Monitor and analyze system alerts including Charge Variance, Usage Variance, Domestic/Return line leaks, identifying anomalies and initiating corrective actions.
- Investigate billing discrepancies by reviewing historical usage trends, meter data, and invoice details to ensure accuracy and compliance.
- Create and manage disputes with utility vendors when inconsistencies or estimated readings are identified; track follow-ups until resolution.
- Coordinate with utility providers (e.g., Con Edison, DEP) to schedule meter inspections, service activations, meter access, and account setup or closures.
- Work closely with property managers and field teams to confirm site access, tenant coordination, and completion of required inspections.
- Validate invoices prior to payment by cross-checking charges, demand data, billing periods, and service alignment.
- Track operational workflows and alerts using Runwise, ensuring visibility of high usage, leaks, and abnormal consumption patterns.
- Perform regular data quality checks across systems to prevent billing errors and missing records.
- Communicate clearly with internal stakeholders and clients to provide updates, clarify issues, and ensure alignment on next steps.
Software Engineer
DataVizz | India | Feb 2023 – May 2023
- Worked within the OpenMetadata environment, gaining strong understanding of its architecture and components.
- Contributed as a front-end developer with a focus on UI and UX enhancements.
- Performed data profiling on large datasets to improve data quality and analysis accuracy.
- Optimized data processing workflows using efficient analytical techniques.
- Utilized Docker and Git to streamline development workflows and version control.
- Applied Python libraries including Pandas, NumPy, Matplotlib, and Dask for data analysis and visualization.
