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Riccy A.

Accounting , Construction

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   San Pedro Sula, Honduras


SKILLS

  • Microsoft Excel
  • Power BI
  • SQL
  • SAP
  • Knime

EDUCATION

Bachelor Degree of Accounting and Finance

National Autonomous University of Honduras


Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

PROFESSIONAL SUMMARY

A detail-oriented Accounting professional with expertise in financial analysis, data management, and accounting principles. Skilled in leveraging advanced analytical tools, CRM systems, and accounting software to ensure accuracy, compliance, and timely reporting. Known for strong problem-solving abilities, critical thinking, and effective communication, consistently delivering solutions that optimize financial processes and support informed business decisions. Brings a proactive approach and collaborative mindset to drive efficiency and add measurable value to the organization.

PROFESSIONAL EXPERIENCE

Accounts Receivable Analyst

Vesta Customs | San Pedro Sula, Honduras l May 2025 - Sept 2025

  • Analyzed pending billing items with a focus on sensitive charges, including fines, delays, demurrage, taxes, and port fees, ensuring accuracy and compliance.
  • Identified discrepancies and potential risks within outstanding invoices and escalated issues as needed.
  • Collaborated closely with Operations and Finance teams to clarify, reconcile, and resolve sensitive billing items.
  • Supported timely billing closure by coordinating interdepartmental communication and documentation.
  • Maintained accurate records of reconciliations and billing adjustments for audit and reporting purposes.

Quality Assurance Analyst

Alorica | San Pedro Sula, Honduras l Feb 2024 - May  2025

  • Conducted internal audits to evaluate compliance with established quality standards and regulatory requirements.
  • Provided detailed feedback and corrective recommendations to address non-compliance and process gaps.
  • Developed, reviewed, and updated standard operating procedures, work instructions, and quality records to ensure alignment with quality requirements.
  • Ensured documentation accuracy and consistency to support audits, process improvements, and compliance initiatives.
  • Collaborated with cross-functional teams to implement quality improvements and maintain adherence to organizational standards.

Customer Service Specialist

Alorica | San Pedro Sula, Honduras l Mar 2021 - Feb  2024

  • Managed and followed up on client cases across multiple communication channels, including phone, email, and chat.
  • Provided timely and effective solutions to customer inquiries and issues, ensuring high levels of client satisfaction.
  • Tracked case progress and maintained accurate records within customer support systems.
  • Delivered consistent, professional customer service aligned with company policies and quality standards.