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Martha S.

Administration , Sales

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   San Pedro Sula, Honduras


SKILLS

  • Inbound & Outbound Sales
  • Cold Calling & Lead Generation
  • Appointment Scheduling
  • Billing Support & Account Adjustments
  • Complaint Resolution

EDUCATION

Bachelor's Degree in Human Resources Management

Technological University Center


Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

PROFESSIONAL SUMMARY

Results-driven Sales Specialist with a strong background in consultative selling, customer relationship management, and revenue growth. Experienced in handling inbound and outbound sales, resolving billing concerns, and guiding customers through tailored product and service solutions. Demonstrates the ability to quickly understand client needs, recommend high-value options, and consistently exceed sales targets. Adept at maintaining accurate records, supporting seamless follow-ups, and delivering exceptional customer experiences. Brings a proactive mindset, adaptability across diverse offerings, and a collaborative communication style that contributes to team success and organizational profitability.

PROFESSIONAL EXPERIENCE

Customer Service Representative

Alorica | San Pedro Sula, Honduras l Oct 2024 – Oct 2025

  • Delivered multi-channel customer support (phone, email, and live chat) for a high-volume sports betting platform, ensuring prompt and professional service.
  • Assisted customers with account management, payment processing, and betting-related inquiries while adhering to company policies and regulatory guidelines.
  • Provided technical troubleshooting for mobile application and website issues, guiding users through step-by-step resolutions.
  • Maintained high customer satisfaction by resolving concerns efficiently, escalating complex cases when necessary, and documenting interactions accurately.

Hotel Customer Service & Sales Agent

Allied Global | San Pedro Sula, Honduras l Jan 2022 - Aug 2024

  • Managed billing inquiries, resolved customer complaints, and processed account adjustments to ensure accurate records and positive client experiences.
  • Executed inbound and outbound sales activities, including cold calling and appointment setting, to generate leads and expand the customer base.
  • Promoted products and services using a consultative sales approach, consistently meeting and exceeding established revenue targets.
  • Maintained detailed documentation of customer interactions within CRM systems to support effective follow-up and case management.
  • Recommended hotel accommodations based on in-depth knowledge of destinations, property features, and budget considerations, enhancing customer satisfaction and booking success.
  • Demonstrated adaptability across diverse product lines by offering flexible payment solutions tailored to customer needs.
  • Fostered professional communication by responding constructively to feedback and collaborating effectively with team members to support overall performance.