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Shiela E.

Administration , Customer Success , Information Technology , Leasing , Operations , Property Management , Sales

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   Makati, Philippines


SKILLS

  • Microsoft Office Suite
  • Adobe Photoshop
  • Canva
  • Strategic Selling

EDUCATION

Bachelor of Science in Information Technology

Pangasinan State University


Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

PROFESSIONAL SUMMARY

Customer Service Specialist with experience handling high-volume inbound calls within the banking industry. Demonstrates strong communication and problem-solving skills, providing accurate information on financial products and services while ensuring full compliance with company policies and regulatory standards. Skilled in resolving customer concerns efficiently and professionally, building rapport, and delivering personalized solutions that enhance client satisfaction and loyalty. Brings value to the organization by improving customer experiences, maintaining service quality, and contributing to overall operational efficiency and customer retention.

PROFESSIONAL EXPERIENCE

Phonebanking Specialist

BPI| Makati, Philippines l Jul 2023 - Mar 2026

  • Handled inbound customer calls efficiently and professionally within a high-volume banking environment.
  • Provided accurate and detailed information regarding banking products, services, policies, and procedures.
  • Resolved customer concerns and complaints in a timely and effective manner to ensure high levels of satisfaction.
  • Maintained compliance with banking regulations and internal service standards during all customer interactions.
  • Documented customer interactions and updated account information accurately in the system.

Sales Advisor

Concentrix | Makati, Philippines l Oct 2022 - May 2023

  • Built strong rapport with customers to deliver exceptional in-home service experiences.
  • Assessed customer needs thoroughly to ensure tailored and high-quality service delivery.
  • Identified client requirements and provided appropriate solutions to meet expectations.
  • Maintained a customer-focused approach to enhance satisfaction and strengthen relationships.
  • Ensured service standards were consistently met while addressing client concerns effectively.