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Tine P.

Administration , Customer Success , Information Technology , Leasing , Operations , Property Management , Sales

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   Makati, Philippines


SKILLS

  • Data Entry and Record Management
  • Underwriting Support
  • Risk Assessment
  • Claims Adjudication Support
  • Eligibility Verification
  • Analytical Thinking
  • Attention to Detail
  • Client-Centric Mindset
  • Strong Written Communication

EDUCATION

Hospitality Management

Saint Francis Of Assisi College


Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

PROFESSIONAL SUMMARY

Customer Service Specialist with proven experience delivering high-quality support across insurance and travel-related services. Skilled in claims management, policy interpretation, benefits education, and client relationship management, with a strong ability to resolve complex inquiries efficiently and accurately. Recognized for exceptional communication, attention to detail, and a client-focused approach that enhances customer satisfaction and retention. Adept at coordinating with carriers and cross-functional teams to streamline processes and minimize service disruptions. Brings measurable value to the organization by improving operational efficiency, strengthening client trust, and supporting long-term business growth.

PROFESSIONAL EXPERIENCE

Personal Lines Insurance Specialist

Emapta Inc. | Makati, Philippines l Jan 2024 - Jan 2026

  • Processed personal lines insurance services, including Home, Auto, Personal Articles (PAD), and pet insurance, ensuring accuracy and compliance with carrier guidelines.
  • Managed insurance quotes through email correspondence, delivering timely and detail-oriented support to clients and internal stakeholders.
  • Coordinated property inspections by liaising with inspectors, underwriters, and clients to facilitate policy issuance and updates.
  • Handled loan and mortgage changes, ensuring policies met lender requirements and coverage remained active.
  • Administered policy cancellations and updates while maintaining thorough documentation within agency systems.
  • Provided professional customer service by addressing coverage inquiries, explaining policy options, and supporting clients throughout the policy lifecycle.

Travel Insurance Claims Specialist

Accenture Inc.| Makati, Philippines l  Feb 2022 - May 2023

  • Managed end-to-end travel insurance claims, ensuring efficient processing and adherence to policy terms and carrier requirements.
  • Guided customers through policy benefits, clarifying coverage details and advising on eligible upgrades to enhance protection.
  • Acted as a primary liaison between clients and insurance carriers to expedite claim reviews and resolutions.
  • Coordinated travel adjustments, including rebooking flights and cruises, when itinerary disruptions occurred.
  • Investigated claim documentation to verify accuracy and support timely decision-making.
  • Delivered high-quality customer support by resolving complex inquiries and minimizing travel disruptions.

Health Insurance Benefits Specialist

Alorica | Makati, Philippines l  Nov 2020 - Jan 2022

  • Educated members on health insurance plan benefits, ensuring a clear understanding of coverage, limitations, and available services.
  • Interpreted policy provisions to help clients make informed healthcare and financial decisions.
  • Analyzed factors influencing insurance reform outcomes to support informed recommendations and future program improvements.
  • Assisted in the implementation and communication of publicly funded health insurance initiatives.
  • Promoted increased access to healthcare services by guiding members through eligibility, enrollment, and benefit utilization.
  • Collaborated with internal teams and stakeholders to enhance service delivery and support universal coverage objectives.