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Jackie. W

Administration , Construction , Customer Success , Operations , Property Management

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   Roatan, Honduras


SKILLS

  • Microsoft Word
  • Microsoft Excel

EDUCATION

Bachelor in Computer Science

Adventist Bilingual Institute (2017)


Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

PROFESSIONAL SUMMARY

Detail-oriented administrative professional with experience in front desk management, escrow assistance, guest relations, and food & beverage operations. Skilled in financial processes, event coordination, and document review, with proficiency in Microsoft Office, Little Hotelier, booking platforms, and POS systems. Known for exceptional problem-solving, communication, and leadership abilities, consistently delivering seamless operations, enhanced customer experiences, and measurable results for the organization.

PROFESSIONAL EXPERIENCE

Escrow Assistant

RE/MAX | Roatan, Honduras l Sept 2022 - Dec 2025

  • Managed and coordinated all financial aspects of real estate closings, including billing clients and collecting necessary funds for property transactions.
  • Reviewed property and escrow documents thoroughly to ensure accuracy, compliance, and mitigate potential risks.
  • Facilitated seamless property ownership transfers by coordinating with clients, agents, and other stakeholders during closing processes.
  • Supported the real estate office operations, demonstrating strong attention to detail and organizational skills.
  • Advanced from Receptionist to Escrow Assistant by quickly mastering complex real estate procedures and financial processes.

Guests Relations Manager

Roatan Yacht Club & Dive Center | Roatan, Honduras l Feb 2022 - Sept 2022

  • Managed front desk operations, ensuring smooth check-in/check-out procedures and overall guest satisfaction.
  • Handled incoming and outgoing calls and emails, addressing guest inquiries, requests, and concerns professionally and efficiently.
  • Resolved guest issues promptly, demonstrating strong problem-solving and customer service skills.
  • Maintained accurate records and reports using Microsoft Word, Excel, Little Hotelier, and various booking platforms.
  • Coordinated with other departments to enhance the guest experience and support hotel operations.

Food & Beverage Manager Assistant

Roatan Yacht Club & Dive Center | Roatan, Honduras l May 2021 - Feb 2022

  • Supervised front desk operations ensuring smooth daily operations and achieving weekly and monthly performance goals.
  • Managed cashiering processes, including transactions, cash handling, and reconciliation.
  • Assisted in planning and coordinating events, supporting successful execution and guest satisfaction.
  • Contributed to graphic design projects for promotional materials and internal communications.
  • Collaborated with Food & Beverage team to streamline operations and enhance customer experiences.