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Jordina .J

Accounting , Administration , Construction , Customer Success , Finance , Operations , Property Management

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   Roatan, Honduras


SKILLS

  • Escrow Management Systems
  • CRM Systems

EDUCATION

Bachelor Degree of Accounting and Finance

Technological University of Honduras (2023-Present)


Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

PROFESSIONAL SUMMARY

A results-driven professional with strong expertise in escrow management, client service, operational coordination, and document management, supporting efficient day-to-day business operations. Known for exceptional attention to detail, confidentiality, and the ability to manage multiple priorities in fast-paced environments. Brings measurable value by improving workflow efficiency, ensuring compliance with internal procedures, and consistently delivering a positive client experience while supporting organizational goals.

PROFESSIONAL EXPERIENCE

Escrow Manager

Re/Max| Roatan, Honduras l Jan 2022 - Jan 2026

  • Led the full closing cycle for real estate transactions, coordinating all phases from contract execution through final settlement.
  • Managed and reviewed legal, financial, and policy documentation to ensure accuracy, completeness, and regulatory compliance.
  • Coordinated with internal teams, legal counsel, and external stakeholders to resolve issues and ensure timely closings.
  • Conducted detailed follow-ups on outstanding requirements to minimize discrepancies and delays.
  • Ensured adherence to company policies and applicable real estate regulations throughout the transaction lifecycle.
  • Maintained organized transaction records and supported audit-ready documentation standards.

Escrow Assistant

Re/Max | Roatan, Honduras l Sept 2017 - Dec 2021

  • Reviewed, prepared, and verified property documentation and settlement statements to support accurate and timely closings.
  • Assisted in coordinating real estate closing activities to ensure smooth execution and on-time completion.
  • Handled sensitive financial and legal information with strict confidentiality and attention to detail.
  • Supported compliance with legal, regulatory, and escrow requirements throughout the closing process.
  • Collaborated with internal teams and external parties to address documentation issues and ensure closing readiness.

Receptionist

Re/Max | Roatan, Honduras l Jun 2017 - Sept 2017

  • Managed all front-office communications, serving as the first point of contact by welcoming clients and handling high-volume inbound phone calls and emails.
  • Delivered a consistently positive first impression through professional, courteous, and client-focused interactions.
  • Responded promptly to client inquiries, providing accurate information and timely follow-ups.
  • Coordinated and managed scheduling activities, proactively resolving conflicts to ensure smooth daily operations.
  • Maintained a high standard of customer service, contributing to improved client satisfaction and service efficiency.