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Nathalia V.

Administration , Construction , Customer Success , Operations , Property Management

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   San Pedro Sula, Honduras


SKILLS

  • Google Workspace
  • Adobe Illustrator
  • Photoshop
  • Microsoft Office Suite
  • E-commerce Operations
  • Social Media Management
  • Problem Solving & Root Cause Analysis

EDUCATION

Bachelor's Degree in Marketing and International Business

Central American Technological University


Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

PROFESSIONAL SUMMARY

Administrative Assistant with strong experience in property management operations, owner relations, and guest services within fast-paced environments. Demonstrates a proven ability to coordinate high-volume requests, manage property onboarding, support maintenance and vendor workflows, and maintain accurate documentation across internal systems. Brings clear communication, strong organizational skills, and a solutions-driven approach to supporting property portfolios, ensuring operational efficiency, service quality, and a positive experience for owners, guests, and internal stakeholders.

PROFESSIONAL EXPERIENCE

Guest Relations

Stay Texas Hospitality Group | Remote l Jan 2025 - Jan 2026

  • Managed high-volume service requests in a fast-paced environment, ensuring timely resolution through coordination with internal teams and external vendors.
  • Maintained accurate documentation of reservations, guest information, follow-ups, and service activities within company systems.
  • Served as the primary point of contact between property owners and the property management company, ensuring consistent, professional communication.
  • Coordinated the onboarding of new properties into the portfolio, including oversight of professional photography and adherence to visual quality standards.
  • Managed owner requests related to property maintenance and improvements, including vendor research, quote coordination, approval tracking, and fund collection.
  • Acted as liaison between property owners and vendors to ensure timely and high-quality execution of maintenance and service work.
  • Handled guest communications for owner-referred bookings, delivering personalized support aligned with company service standards.
  • Participated in regular meetings and calls with property owners to address concerns, provide updates, and review property performance.
  • Collaborated with internal teams managing third-party platforms and company website listings to ensure operational alignment and accuracy.
  • Ensured properties consistently met quality, readiness, and service standards required for short-term rental operations.

Banking Business Intern

LAFISE Bank | San Pedro Sula, Honduras l June 2024 - Dec 2024

  • Assisted customers within the mortgage department by providing information, guidance, and support throughout the inquiry process.
  • Supported clients in understanding mortgage products, requirements, and next steps to facilitate informed decision-making.
  • Promoted and cross-sold bank products and financial services aligned with customer needs and eligibility.
  • Developed sales skills by identifying opportunities to recommend appropriate banking solutions.
  • Maintained professional and compliant communication while delivering a high standard of customer service.

Junior Associate

Ridgeline Agency | San Pedro Sula, Honduras l Oct 2023 - June 2024

  • Analyzed customer inquiries and issues to identify root causes and implement effective, solution-oriented resolutions.
  • Managed complex customer situations and resolved conflicts while maintaining a positive and professional customer experience.
  • Delivered high-quality customer support across multiple channels, ensuring timely and accurate responses.
  • Managed and monitored social media platforms to maintain brand presence, customer engagement, and responsiveness.
  • Supported e-commerce operations by assisting customers with online orders, inquiries, and issue resolution.
  • Maintained consistent customer satisfaction by applying problem-solving, communication, and conflict-resolution skills.

Customer Service and Technical Support Agent

Interactive Contact Center | San Pedro Sula, Honduras l Feb 2022 - Sep 2023

  • Provided accurate and professional interpretation services to facilitate clear communication between parties across language barriers.
  • Interpreted spoken messages in real time while maintaining the original meaning, tone, and intent.
  • Ensured effective communication in diverse settings by adapting interpreting techniques to client and situational needs.
  • Maintained a high level of accuracy, confidentiality, and professionalism in all interpretation assignments.
  • Supported clients by clarifying language nuances and cultural context to enhance mutual understanding.