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Jose R.

Administration , Construction , Customer Success , Operations

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   San Pedro Sula, Honduras


SKILLS

  • Salesforce
  • Slack
  • Microsoft Office 365
  • Zendesk
  • Kustomer
  • Buildium
  • Zapper
  • Avaya
  • HTML & CSS
  • Property Meld

EDUCATION

Industrial Engineer

Technological University of Honduras (Present)


Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

PROFESSIONAL SUMMARY

Results-driven administrative professional with proven experience supporting daily operations through strong organizational, communication, and problem-solving capabilities. Highly effective in managing competing priorities, coordinating workflows, and maintaining accurate records to ensure operational efficiency and compliance. Consistently adds value by streamlining processes, supporting cross-functional teams, and providing dependable administrative support in fast-paced environments.

PROFESSIONAL EXPERIENCE

Administrative Assistant

Foster Realty Property Management | Remote l Sept 2022 - Jan 2026

  • Built and maintained strong professional relationships with tenants and external vendors to support smooth property operations.
  • Served as a primary point of contact for tenant inquiries, requests, and service-related concerns.
  • Managed and tracked maintenance requests, ensuring timely resolution and adherence to service standards.
  • Coordinated repairs and maintenance activities with vendors and contractors to minimize disruptions.
  • Delivered consistent, high-quality customer service to enhance tenant satisfaction and retention.
  • Monitored service quality and follow-up communications to ensure issues were fully resolved.
  • Maintained clear and professional communication in a fast-paced property management environment.
  • Supported operational efficiency by prioritizing tasks and managing multiple requests simultaneously.

Customer Service & Tech Support Representative

Partner Hero | San Pedro Sula, Honduras l Mar 2021 - Mar 2022

  • Provided multi-channel customer support via chat, email, and phone for service and technical inquiries.
  • Assisted customers with technical troubleshooting and basic issue resolution.
  • Handled customer transactions, including orders, service requests, and account updates.
  • Provided follow-up support to ensure resolution of technical and order-related issues.
  • Maintained accurate records of customer interactions and case outcomes in internal systems.
  • Ensured timely, professional, and customer-focused communication across all support channels.
  • Collaborated with internal teams to escalate and resolve complex technical or order-related concerns.

Customer Service & Sales Associate

Alorica | San Pedro Sula, Honduras l Feb 2020 - Mar 2021

  • Assisted customers with placing new orders and completing purchases across phone, chat, and email channels.
  • Provided end-to-end customer care, including order support, inquiries, and issue resolution.
  • Delivered sales support by identifying customer needs and recommending appropriate products or services.
  • Managed and resolved order-related issues to ensure a positive customer experience.
  • Maintained accurate documentation of customer interactions and transactions in internal systems.
  • Ensured timely and professional communication across all customer touchpoints.
  • Collaborated with internal teams to resolve escalated customer concerns efficiently.

Customer Support Specialist

Concentrix | San Pedro Sula, Honduras l Sept 2018 - Dec 2019

  • Provided customer service support across billing, sales, retention, and technical assistance channels.
  • Managed high-volume inbound customer communications via phone and digital platforms.
  • Assisted clients with upgrading cable, internet (WiFi), and phone service plans based on their needs.
  • Delivered first-level technical troubleshooting for service connectivity and equipment issues.
  • Resolved billing inquiries and service-related concerns while ensuring customer satisfaction.
  • Applied retention strategies to address client concerns and reduce service cancellations.
  • Accurately documented customer interactions, service changes, and technical resolutions in internal systems.
  • Collaborated with technical and sales teams to ensure timely and effective issue resolution.