Diana D.
Accounting , Leasing , Legal
(214) GO-RELAY / (214) 467-3529
Careers@RelayHumanCloud.com
Roatan, Honduras
SKILLS
- Microsoft Excel
EDUCATION
Bachelor's In Law
Bachelor of Business Administration
National Autonomous University of Honduras
RELAY METRICS
PERSONALITY
INFJ-T
People with INFJ as a personality type are idealistic and driven by a desire to help others. They seek fulfillment through meaningful, ethical endeavors, contributing to the greater good.
PROFESSIONAL SUMMARY
A detail-oriented Leasing Associate with proven experience in lease renewals, lead qualification, and tenant relations. Skilled in managing high volumes of renewals, coordinating property tours, and delivering exceptional customer service through multiple platforms. Recognized for strong organizational abilities, accuracy in documentation, and the capacity to support leasing teams in achieving occupancy and retention goals. Brings value to organizations through a combination of efficiency, professionalism, and a client-focused approach that strengthens tenant satisfaction and drives leasing success.
PROFESSIONAL EXPERIENCE
Leasing Associate
Relay Human Cloud | Roatan, Honduras | August 2022 - Present
- Oversaw the lease renewal process by monitoring expiration timelines, notifying tenants, confirming updated terms, preparing necessary paperwork, and updating leasing systems, consistently completing 30–40 renewals each month.
- Handled incoming leads in Hopper by verifying details, entering metadata, and routing prospects to the appropriate leasing professionals to ensure timely engagement.
- Delivered prompt and professional support to prospective tenants via LiveChat, sharing property details, pricing, and floor plan options while ensuring a positive customer experience.
- Coordinated and scheduled property showings based on client interest, aligning availability with leasing staff to maximize tour effectiveness and conversion rates.
- Screened and pre-qualified prospective renters across multiple platforms by asking targeted questions to assess suitability, escalating complex inquiries to senior staff when required.
- Maintained organized and accurate records of renewals, leads, and customer communications within RD Web, Hopper, Falkon, and LiveChat to ensure smooth leasing operations.
- Consistently met and exceeded goals in renewals and lead management by prioritizing responsibilities, delivering high-quality service, and contributing to overall team success.
Human Resources Assistant
Bac Credomatic | La Ceiba, Honduras | July 2019 - December 2022
- Assisted in the recruitment process by posting job openings, reviewing resumes, and conducting initial screenings of candidates.
- Coordinated interviews, communicated with applicants, and provided feedback to candidates.
- Generated HR reports and metrics, including turnover rates, headcount, and recruitment status.
Administrative Assistant
Cooperativo Arsenault | La Ceiba, Honduras | June 2017 - June 2019
- Received, reviewed, and managed documents within the administrative department to ensure accuracy and proper handling.
- Coordinated general office operations, addressing administrative requests and resolving routine issues.
- Drafted, filed, and digitized a variety of documents, including receipts, reports, memos, and spreadsheets.
- Maintained organized records and ensured timely availability of documentation for internal use.
- Supported day-to-day administrative functions to facilitate efficient office workflow.
