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Anjanette M.

Administration , Customer Success , Information Technology , Leasing , Operations , Property Management , Sales

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   Makati, Philippines


SKILLS

  • Google Workspace
  • Salesforce
  • Microsoft Office 365
  • Freshdesk
  • Oracle OPERA
  • Intercom
  • Agorapulse
  • Customer Service

EDUCATION

Bachelor's In Tourism

Polytechnic University of the Philippines


Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

PROFESSIONAL SUMMARY

A dedicated Customer Service Specialist who excels in delivering high-quality support across multiple channels, ensuring prompt resolution and enhanced customer satisfaction. Skilled in using systems such as Salesforce, Freshdesk, Oracle OPERA, Intercom, Agorapulse, Google Workspace, and Microsoft 365 to manage inquiries, streamline processes, and improve service efficiency. Recognized for strong communication, problem-solving, and multitasking abilities, they consistently contribute to a positive customer experience and operational excellence within the organization.

PROFESSIONAL EXPERIENCE

Client Services Specialist

Bank of the Philippine Island | Makati, Philippines l Jun 2023 - Oct 2025

  • Managed credit card-related concerns, including card blocking, annual fees, and account inquiries.
  • Assisted clients with financial account issues via inbound calls, providing timely support and solutions.
  • Filed service requests and tracked client issues using Salesforce CRM.
  • Coordinated with Branch Managers to address specific client needs and with processors to follow up on ongoing service requests via email.
  • Escalated security concerns to the Fraud Team to ensure the safety and protection of credit card holders.

Digital Content Support Specialist

Ditto Music Inc. | Makati, Philippines l May 2020 - Mar 2023

  • Supported independent and record label artists by addressing music and content-related concerns across all digital service providers.
  • Managed email tickets via Freshdesk and provided real-time assistance through Intercom live chat.
  • Handled social media content and engagement using Agorapulse.
  • Delivered and uploaded Vevo channel content in compliance with Vevo’s terms and conditions to ensure quality ingestion.
  • Conducted introductory training for new hires and cross-skilling sessions on Vevo video distribution for tenured staff.
  • Ensured quality management and control among support staff, monitoring email response efficiency and adherence to set metrics.

Guest Services Intern

The Peninsula Manila | Makati, Philippines l Nov 2019 - Mar 2020

  • Welcomed guests upon arrival and addressed their inquiries and concerns throughout their stay.
  • Assisted guests with check-in and check-out procedures using the Oracle OPERA system, including room allocation guidance.
  • Handled hotel and restaurant reservations via phone and email, providing prompt and accurate information.
  • Coordinated with housekeeping, room service, and other departments to ensure high-quality guest service.
  • Maintained a professional and hospitable environment to enhance guest satisfaction.

Customer Support Specialist

Concentrix Cyberwest | Makati, Philippines l Oct 2018 - Feb 2019

  • Managed all Amazon US accounts, addressing inbound customer inquiries and resolving concerns efficiently.
  • Monitored and secured orders both in transit and at fulfillment centers, ensuring timely shipping and delivery.
  • Troubleshot issues with Alexa and Echo devices, providing technical support to customers.
  • Coordinated with external partners, including SiriusXM and Sonos, as well as internal teams such as Kindle, to resolve device and service-related concerns.