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Arnaldo W.

Administration , Customer Success , Information Technology , Leasing , Operations , Property Management , Sales

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   San Pedro Sula, Honduras


SKILLS

  • Salesforce
  • Slack
  • Microsoft Teams
  • Slack
  • Email Platforms

EDUCATION

Bachelor of Business Administration

Adventist Educational Institute


Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

PROFESSIONAL SUMMARY

A dedicated Customer Service Representative with expertise in providing exceptional support through phone, email, and digital platforms. Skilled in resolving inquiries, handling escalations, and supporting team members during training and onboarding. Proactive and adaptable, with strong communication and problem-solving abilities, consistently enhancing customer satisfaction and contributing to operational efficiency.

PROFESSIONAL EXPERIENCE

Data Entry Specialist

RegisRO | Remote | Oct 2023- Jun 2025

  • Collected, verified, and accurately entered data into company databases for U.S.-based insurance providers.
  • Maintained organized and up-to-date records to ensure compliance and data integrity.
  • Processed and managed insurance precertifications, ensuring applicant eligibility prior to policy approval.
  • Supported operational efficiency by monitoring documentation and resolving discrepancies in applicant information.

Customer Support Specialist

PartnerHero|  Honduras | Jan 2022 - Jun 2023

  • Provided assistance to customers with online and in-store orders, ensuring a seamless purchasing experience.
  • Managed and resolved customer inquiries through a ticketing system, maintaining timely and effective communication.
  • Monitored support queues to guarantee prompt responses and high customer satisfaction.
  • Delivered solutions to order-related issues, enhancing overall service quality and customer loyalty.

Customer Service Representative

Zero Variance | Honduras | Feb 2020 - Dec 2021

  • Provided customer support via phone for insurance-related inquiries, ensuring accurate information and timely assistance.
  • Assisted in resolving escalations between customers, insurance providers, and phone companies to achieve effective solutions.
  • Acted as a liaison to coordinate communication among all parties, ensuring issues were addressed efficiently.
  • Delivered high-quality service by maintaining professionalism and empathy in customer interactions.

Technical Support Specialist

Alorica |  Honduras | Apr 2018 - Jan 2020

  • Delivered technical support, resolved billing inquiries, and promoted home service sales packages to customers.
  • Assisted customers by troubleshooting service-related issues and providing accurate solutions.
  • Supported associates during training and nesting phases, offering guidance and best practices.
  • Handled escalation calls from associates to ensure timely resolution and maintain customer satisfaction.
  • Collaborated with team members and leadership to enhance service quality and training effectiveness.

Customer Service Representative 

Convergys | Honduras | Apr 2016 - Mar  2018

  • Provided cross-departmental support during customer activations for home services, ensuring smooth and timely setups.
  • Assisted associates during training and nesting phases by offering guidance, resources, and real-time support.
  • Collaborated with multiple teams to streamline activation processes and resolve service-related issues.
  • Contributed to improving associate readiness and customer satisfaction through effective mentoring and support.