Grecia R.

PROFESSIONAL EXPERIENCE

Operations & Recruitment Coordinator

RegisRO  l San Pedro Sula, Honduras l Aug 2023 - June 2025

• Completed training and processed forms across multiple insurance lines, including health, life, auto, commercial, and homeowners.
• Handled inbound and outbound calls to assist clients with enrollment, renewals, and product inquiries while maintaining compliance with HIPAA and company policies.
• Collected, verified, and updated client and candidate information in CRM systems to ensure accuracy and regulatory compliance.
• Presented and explained health plan options, providing clear guidance while adhering to internal and legal standards.
• Acted as a liaison between headquarters and remote teams, coordinating communication, updates, and operational tasks.
• Cross-sold insurance products and facilitated information transfer between departments to enhance client satisfaction.
• Trained and onboarded new agents on CRM navigation, enrollment procedures, and compliance protocols.
• Supported recruitment by sourcing, screening, and scheduling candidates for administrative, vendor, and dealership roles.
• Managed managers’ calendars, emails, interviews, and one-on-one meetings at key milestone periods (1, 3, and 6 months).
• Organized and uploaded candidate documentation, conducted license pre-checks, and scheduled exams for unlicensed agents.
• Maintained daily candidate trackers, logging interviews, callbacks, assessments, contract status, and onboarding progress.
• Promoted to Health Ambassador and Internal Recruiter, assuming leadership, performance monitoring, and team support responsibilities.

Appointment Setter

PF Concepts, Inc l San Pedro Sula, Honduras l Dec 2022 - Aug 2023

• Scheduled and rescheduled patient medical appointments, ensuring optimal time management and reduced scheduling conflicts.
• Reviewed and analyzed front desk information reports to track appointment trends, identify gaps, and support workflow improvements.
• Maintained accurate patient records and appointment logs, ensuring compliance with healthcare regulations and data privacy standards.
• Provided courteous and informative assistance to patients regarding scheduling, cancellations, and general inquiries.
• Collaborated with healthcare providers and clinical staff to coordinate appointment availability and manage urgent scheduling needs.

Customer Service Representative 

Zero Variance l San Pedro Sula , Honduras l Jan 2021 - Dec 2022

• Handled high-volume inbound calls related to phone insurance inquiries, providing accurate information and effective solutions.
• Delivered exceptional customer service while actively managing continuous call flow in a fast-paced environment.
• Simultaneously responded to customer needs via email, ensuring timely follow-up and resolution of inquiries.
• Maintained detailed and accurate records of all customer interactions in internal systems.
• Demonstrated strong multitasking abilities by managing calls, emails, and system updates without compromising service quality.

Sales Advocate

Landmark l San Pedro Sula, Honduras l Feb 2020 - Oct 2020

• Managed high-volume inbound and outbound calls (600–650 daily) to engage potential buyers and sellers in real estate transactions.
• Conducted consultations to assess client needs, property goals, and market opportunities, analyzing trends to identify undervalued properties.
• Handled property documentation, including contracts, forms, and pre-authorization checks, ensuring compliance with legal and company standards.
• Collected, verified, and updated property histories, maintaining accurate records in CRM systems.
• Facilitated cross-department communication, transferring profiles and documents to support deal flow and seamless transactions.
• Oversaw property acquisition processes, including offers, inspections, and credit approvals, targeting competitive purchases for renovation and resale.

Real Estate Administrative Coordinator

Inverhabit Real Estate Company l San Pedro Sula, Honduras l Jan 2019 - Feb  2020

• Outsourced and coordinated candidates for administrative and vendor roles.
• Collected and verified property documentation for sales/rentals, ensuring legal compliance with real estate attorneys.
• Managed daily property visit scheduling and responded to owner inquiries regarding pricing and processes.
• Created and managed marketing campaigns for property listings and owner websites.
• Maintained and organized internal documentation, including contracts, legal records, and market data.
• Supported HR processes with onboarding, offboarding, and training coordination.