Yosele C.

PROFESSIONAL EXPERIENCE

Associate Operation Manager
ZoloStay Property Solutions | India | Dec 2022 - May 2024

• Developed and executed agile-driven procurement and reporting strategies aligned with business goals, enhancing efficiency across multi-site projects and reducing Opex by 20%.
• Designed and launched centralized operational trackers using Google Sheets and Looker Studio, enabling realtime tracking of expenses, audits, tasks, and revenue collection.
• Conducted monthly audits to eliminate duplicate purchase orders, optimizing procurement and achieving 20% Opex savings across all cost centers.
• Built and maintained vendor relationships, ensuring 100% SLA-compliant onboarding through regular meetings and structured documentation.
• Managed Opex & Capex inventory procurement, overseeing full documentation records of Indent, BOQ, PR, PO, BOL, GRN, Delivery Challans (POD), Invoice and Payments.
• Established domestic supplier network and vendor partnerships for pan India operations, building vendor partnerships focused on cost-efficiency, quality, timely delivery, and compliance.
• Reviewed and processed vendor invoices, memos, vouchers, credit/debit notes, and tax filings, ensuring 100% billing accuracy along full compliance on state and central tax regulations.
• Prepared month payroll cost sheets for pan India units, monitoring KRA/KPI and compliance metrics along service fees, achieved 98% payout accuracy for all cost centers.
• Managed customers data records and generated MIS, MBR, and OKR reports, delivering insights that improved cross-department decision-making for management.
• Improved Customer Satisfaction (CSAT) and Net Promotor Score (NPS) metrics streamlining ticket resolution workflows, contributing to a reduction in overall Turnaround Time (TAT).
• Ensured timely submission of property documents, lease agreements, financial records, asset documentation, supporting 100% audit readiness across all business portfolios and administrative projects.
• Ensured all the industrial equipment are equipped with AMC/GMC Services for smooth operations at the  ground level, e.g. Genset, Pressure Motors, HAVC, Chillers, Single Disk Mahine, Buffer Machine, Vacuum Cleaner.

Assistant Operation Manager
StayAbode Property Management Services | India | Oct 2017 - Aug 2022 

• Directed end-to-end supply chain operations—including Recce, Indent, BOQ, and procurement—across multiple locations using ABC analysis for inventory control.
• Spearheaded vendor procurement operations, reducing material sourcing costs by 10–15% via long-term strategic negotiations and supplier partnerships.
• Analyzed procurement spend and implemented quality-retaining cost-saving strategies, contributing to overall procurement efficiency improvements.
• Implemented cloud-based ERP tools for procurement and vendor tracking, reducing manual errors by 90% and increasing reporting accuracy.
• Coordinated AMC/GMC renewals, lease documentations, and asset tracking with cross-functional teams to ensure uninterrupted business operations.
• Maintained vendor database and compliance checklists in line with ISO and RERA regulations to support audit readiness and risk mitigation.
• Reduced overhead cost by launching shared service logistics across business units, streamlining operations, and minimizing duplication of resources.
• Monitored and optimized team KPIs and SLAs through dashboards and reports, reducing turnaround times and boosting team accountability.
• Designed and implemented preventive maintenance plans and monthly audits, reducing costs by 10% and maintaining 100% safety compliance.
• Resolved client escalations using CRM tools, sustaining a 98% satisfaction rate, and improving transparency in performance reviews.
• Monitored operating budgets and controlled expenses, identifying opportunities for savings and improving overall operational efficiency.
• Prepared P&L statements, conducted budgeting and forecasting, and performed variance analysis to support strategic planning for new projects.
• Drafted tax invoices, credit notes, and service challans to support accurate financial documentation and compliance across service deliveries.