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John G.

Administration , Customer Success , Information Technology , Leasing , Operations , Property Management , Sales

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   Makati, Philippines


SKILLS

  • Salesforce
  • Microsoft Office Suite 
  • Project Management
  • Atlas 
  • Calendly
  • Samsom
  • Slack
  • Problem Solving 
  • Creativity 
  • Communication Skills

EDUCATION

BS Marine Transportation

University of Perpetual Help


ASSESSMENTS

CORE SKILL English Aptitude CustomerService 0 100

PERSONALITY

ENFJ-A

Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

People with ENFJ as a personality type are dedicated to positively influencing communities. They are thoughtful and idealistic, striving to contribute to others' well-being and uphold their values.

PROFESSIONAL SUMMARY

Customer Service Specialist and Virtual Assistant with a proven track record inndelivering exceptional support across billing, technical assistance, fraudninvestigation, and administrative functions. Demonstrated ability to resolvencomplex issues, streamline processes, and improve service efficiency. Recognizednfor strong communication skills, adaptability, and a commitment to delivering high-quality customer experiences. Adept in real-time monitoring, lead generation, andnexecutive-level assistance.

PROFESSIONAL EXPERIENCE

Virtual Assistant

DCB VA | Makati, Philippines | April 2024 - June 2025

  • Conducted outbound cold calls to identify and qualify potential leads.
  • Performed comprehensive lead generation activities through research, outreach, and follow-up.
  • Managed and maintained accurate data entry and encoding in CRM systems and databases.
  • Provided high-level executive assistance, including scheduling, correspondence, and administrative support.
  • Organized and maintained confidential records and business documents.
  • Coordinated communication between clients, prospects, and internal teams.
  • Prepared reports and summaries to support business development efforts.

Billing Customer Service Specialist

Ubiquity | Makati, Philippines | October 2022 -April 2024

  • Handled customer bill inquiries, providing clear explanations and resolving discrepancies.
  • Reviewed billing statements for accuracy and compliance with company policies.
  • Processed and recorded payments accurately and in a timely manner.
  • Conducted fraud investigations to identify, document, and escalate suspicious activities.
  • Collaborated with internal teams to resolve billing disputes and prevent future issues.
  • Maintained detailed records of transactions, communications, and investigation findings.
  • Ensured adherence to confidentiality, regulatory requirements, and internal controls.

Technical Support Representative

BPO   | Makati, Philippines | October 2020 - October 2022

  • Provided technical support to customers, troubleshooting service issues and resolving concerns.
  • Assisted clients with billing inquiries, explaining charges and correcting discrepancies.
  • Processed customer payments and ensured timely account updates.
  • Restored service lines efficiently, ensuring minimal downtime and customer satisfaction.
  • Investigated potential fraud cases, documenting findings and escalating to the appropriate departments.
  • Maintained accurate records of customer interactions, technical resolutions, and account changes.
  • Ensured compliance with company policies, data privacy regulations, and quality assurance standards.