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Joyce P.

Administration , Customer Success , Information Technology , Leasing , Operations , Property Management , Sales

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   Makati, Philippines


SKILLS

  • C
  • C++
  • PHP
  • Java
  • HTML
  • Android
  • Atlassian Jira
  • Zendesk
  • Slack
  • Outlook
  • Microsoft Office Suite

EDUCATION

Bachelor in Computer Science

De La Salle Lipa School

LICENSES & CERTIFICATIONS

  • Microsoft Business Applications

ASSESSMENTS

CORE SKILL English Aptitude CustomerService 0 100

PERSONALITY

ENTJ-A

Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

People with ENTJ as a personality type are natural leaders. They are charismatic and confident, driving teams toward common goals with strategic thinking and discipline.

PROFESSIONAL SUMMARY

Results-driven Customer Service professional with a proven track record of delivering exceptional support through effective communication, problem-solving, and attention to detail. Skilled in managing inquiries, resolving complex issues, and ensuring customer satisfaction across multiple platforms. Adept at working collaboratively with cross-functional teams, utilizing systems such as Jira, Zendesk, Slack, and Microsoft Office Suite to streamline operations. Brings a commitment to efficiency, service excellence, and building long-term customer relationships that enhance organizational reputation and retention.

PROFESSIONAL EXPERIENCE

Customer Support Supervisor

Kambi | Makati, Philippines | Feb 2021 - May 2025

  • Monitored daily customer support operations to ensure efficient and consistent service delivery.
  • Maintained and updated client databases while organizing and managing filing systems.
  • Responded promptly to urgent operational issues, ensuring timely and effective resolutions.
  • Escalated complex concerns to the appropriate departments for resolution.
  • Handled incoming inquiries via the Customer Support Hotline with professionalism and accuracy.
  • Actively managed communication across all customer support platforms to maintain service quality.

Customer Support Associate

Kambi | Makati, Philippines | Feb 2018 - Feb 2021

  • Conduct thorough investigations and deliver accurate, clear responses to all sports-related inquiries.
  • Identify and assess complex issues, escalating them to the appropriate departments when necessary.
  • Prioritize and manage urgent cases to ensure timely and effective customer support.
  • Execute assigned tasks from the Customer Support Associate (CSA) Team Lead while upholding high service standards.

Data Analyst

Accenture | Makati, Philippines | Jan 2016 - Jan 2018

  • Collaborated with telecommunications providers to validate Circuit Facility Assignments (CFA).
  • Designed and assigned circuits for network and internet connections based on client requirements.
  • Created circuit designs for low-bandwidth connections, including MPL, PIP, and wholesale circuits.
  • Coordinated with Local Exchange Carriers (LEC) to expedite Firm Order Confirmations (FOC).