Nissy R.
Administration , Customer Success , Information Technology , Leasing , Operations , Property Management , Sales
(214) GO-RELAY / (214) 467-3529
Careers@RelayHumanCloud.com
San Pedro Sula, Honduras
SKILLS
- Zoom
- CACS
- Genesys Cloud
- Microsoft Office/365 (Excel, Power Point, Word.)
- Teams
- PayNearMe
- Google Workspace (Meets, Sheets, etc)
- Canva
EDUCATION
Bachelor's In International Relations And Commerce
National Autonomous University of Honduras (2024 - Present)
LICENSES & CERTIFICATIONS
- Microsoft Business Applications
ASSESSMENTS
PERSONALITY
ENTJ-A
People with ENTJ as a personality type are natural leaders. They are charismatic and confident, driving teams toward common goals with strategic thinking and discipline.
PROFESSIONAL SUMMARY
Dedicated Customer Service Representative with strong skills in active listening, conflict resolution, teamwork, negotiation, and professional communication. Brings extensive knowledge of operational systems and a continuous commitment to supporting clients and internal teams. Recognized for maintaining a high level of professionalism and consistently delivering solutions that enhance customer satisfaction and operational efficiency. Focused on driving service excellence, fostering positive relationships, and contributing to organizational success through proactive support and a strong aptitude for personal and professional growth.
PROFESSIONAL EXPERIENCE
Administrative Assistant
Relay Human Cloud | San Pedro Sula, Honduras l May 2025 - Sep 2025
- Managed executive calendars using iCloud and Google, ensuring effective scheduling and time management.
- Coordinated meetings via Zoom, Google Meet, and Microsoft Teams, preparing agendas and ensuring smooth execution.
- Created detailed itineraries and organized travel arrangements, events, and high-priority engagements.
- Reviewed and facilitated the signing of client-approved documents through Adobe Acrobat and DocuSign.
- Utilized Microsoft 365 tools, including Outlook, Calendar, and To-Do, to maintain efficient workflow and task management.
Customer Service Agent
KM2 Solutions |San Pedro Sula, Honduras l Jan 2024 - Apr 2025
- Utilized active listening skills to accurately assess client and team needs, ensuring effective communication and positive outcomes.
- Resolved conflicts efficiently by applying negotiation techniques and maintaining a collaborative team environment.
- Demonstrated strong teamwork abilities by contributing to group objectives and supporting cross-functional initiatives.
- Applied extensive knowledge of operational systems to optimize workflow processes and improve overall team performance.
- Maintained a high level of professionalism in all interactions with clients, colleagues, and management.
- Focused on continuous personal and professional development to enhance service delivery and operational excellence.
- Provided proactive assistance and support, consistently demonstrating a commitment to helping others and fostering a positive work environment.
Administrative Assistant (Intership)
Embotelladora de Sula |San Pedro Sula, Honduras l Aug 2023 - Nov 2023
- Provided administrative and operational support to the Credit Department to streamline collection processes and enhance efficiency.
- Assisted in the management of collection activities, ensuring timely follow-up on outstanding accounts.
- Utilized accounting platforms and data management tools to improve the accuracy and effectiveness of collection efforts.
- Developed and strengthened skills in financial systems, contributing to improved reporting and record-keeping within the department.
