Eduardo H.

PROFESSIONAL EXPERIENCE

Accounts Receivable Specialist

Relay Human Cloud | San Pedro Sula, Honduras | May 2025 - Present

• Prepared and structured financial reports for bank deposits, ensuring accuracy and consistency across all cost, fee, and reserved fund calculations.
• Analyzed financial data and created detailed Pre-Bill reports by exporting system data to Excel, identifying discrepancies, and tracking client payments.
• Generated month-end financial reports using pivot tables and advanced Excel functions, including custom reports for high-profile clients (e.g., Texas Military Border Patrol).
• Managed corporate payment processing and reconciliation, including invoice posting, ACH and credit card payments, and transaction reconciliations for major corporations such as Microsoft and Amazon.
• Conducted follow-ups using Aging Reports, issued past-due notices, and tracked payment statuses to ensure timely collection of receivables.
• Provided client support by resolving billing inquiries, issuing refunds or adjustments, and maintaining clear communication on outstanding balances.
• Uploaded invoices to multiple vendor portals, ensuring compliance with platform-specific requirements and proper documentation.
• Entered and posted vendor invoices in M3 Accounts Payable, verifying accounting periods, cost centers, and payment terms before posting.
• Created and reviewed manual, recurring, and reversal journal entries at both company and property levels in M3.
• Generated Income Statements and P&L reports in M3 using the Financial Wizard, ensuring accurate GL mapping and balanced results.
• Managed check register transactions and cash management activities (deposits, withdrawals, transfers, and adjustments) while supporting month-end closing processes.

Customer Service Agent

Itel CX | San Pedro Sula, Honduras | Jan 2024 - Mar 2025

• Assisted customers in locating and identifying unauthorized charges, providing clear explanations and resolutions.
• Issued credits in rare cases for unauthorized charges when necessary.
• Processed refunds for missing items, incomplete orders, or products received in damaged condition.
• Tracked and updated customers on order statuses, ensuring timely delivery and accurate information.
• Provided detailed information regarding memberships, billing, and general inquiries.
• Maintained accurate records of customer interactions to ensure proper documentation and follow-up.

Accounting Assistant

Serconfi H&M | San Pedro Sula, Honduras | Oct 2023 - Oct 2024

• Processed and uploaded receipts into the accounting system, ensuring accurate classification under payables or receivables.
• Entered financial data for balance sheets and income statements, maintaining accuracy and compliance.
• Generated monthly financial reports using SAP and Excel, consolidating key financial metrics.
• Presented financial reports to management, providing insights for decision-making.
• Utilized SAP and Excel to analyze and manage financial transactions efficiently.

Administrative Assistant

Fund. Manos Transformando el Puerto | Cortes , HN l Jan 2023 - June 2023

• Registered publications in the Honducompras system, ensuring compliance with procurement regulations.
• Created quotation formats to standardize vendor proposals and facilitate the bidding process.
• Monitored budget execution processes, ensuring proper allocation and tracking of expenditures.
• Managed and maintained organized records and archives for procurement documentation.