Eduardo H.

PROFESSIONAL EXPERIENCE

Accounts Receivable Specialist

Relay Human Cloud | San Pedro Sula, Honduras | May 2025 - Sept 2025

• Prepared, formatted, and structured financial reports for bank deposits, ensuring accuracy and consistency of all cost, fee, and reserved fund calculations.
• Analyzed financial data and created detailed Pre-Bill reports by exporting system data to Excel, identifying discrepancies, and incorporating client-specific payment tracking.
• Generated specialized month-end financial reports using pivot tables and advanced Excel functions, including customized reports for high-profile clients (e.g., Texas Military Border Patrol).
• Managed corporate payment processing and reconciliation, including posting invoices, processing credit card and ACH payments, and reconciling transactions for major corporations such as Microsoft and Amazon.
• Monitored and tracked failed transactions, logged discrepancies, and initiated secure client follow-ups to ensure timely recovery of payments.
• Provided professional client support by responding to inquiries, issuing refunds or adjustments, and maintaining strong communication to resolve outstanding balances.
• Conducted regular follow-up using Aging Reports, sending past due notices, and tracking payment statuses to ensure efficient collection of receivables.
• Prepared and distributed account statements to clients with open and past-due invoices, ensuring accurate account tracking through internal systems and Excel monitoring files, while providing timely follow-up to facilitate payment collection.
• Uploaded invoices across multiple vendor portals, ensuring compliance with platform-specific requirements and attaching all necessary documentation.
• Led a project to review and update client payment terms, enhancing the accuracy of aging reports and optimizing financial tracking.
• Processed refunds, credits, and adjustments within internal systems while ensuring transparency and audit readiness.

Customer Service Agent

Itel CX | San Pedro Sula, Honduras | Jan 2024 - Mar 2025

• Assisted customers in locating and identifying unauthorized charges, providing clear explanations and resolutions.
• Issued credits in rare cases for unauthorized charges when necessary.
• Processed refunds for missing items, incomplete orders, or products received in damaged condition.
• Tracked and updated customers on order statuses, ensuring timely delivery and accurate information.
• Provided detailed information regarding memberships, billing, and general inquiries.
• Maintained accurate records of customer interactions to ensure proper documentation and follow-up.

Accounting Assistant

Serconfi H&M | San Pedro Sula, Honduras | Oct 2023 - Oct 2024

• Processed and uploaded receipts into the accounting system, ensuring accurate classification under payables or receivables.
• Entered financial data for balance sheets and income statements, maintaining accuracy and compliance.
• Generated monthly financial reports using SAP and Excel, consolidating key financial metrics.
• Presented financial reports to management, providing insights for decision-making.
• Utilized SAP and Excel to analyze and manage financial transactions efficiently.

Administrative Assistant

Fund. Manos Transformando el Puerto | Cortes , HN l Jan 2023 - June 2023

• Registered publications in the Honducompras system, ensuring compliance with procurement regulations.
• Created quotation formats to standardize vendor proposals and facilitate the bidding process.
• Monitored budget execution processes, ensuring proper allocation and tracking of expenditures.
• Managed and maintained organized records and archives for procurement documentation.