Carlos M.
Administration , Sales
(214) GO-RELAY / (214) 467-3529
Careers@RelayHumanCloud.com
San Pedro Sula, Honduras
SKILLS
- Salesforce
- Microsoft Suite
- Paypath
- Zendesk
- Skywave
- Canva
- Google Workspace
- Slack
- Zoom
EDUCATION
Bachelor in Civil Engineering
National Autonomous University of Honduras
LICENSES & CERTIFICATIONS
- Microsoft Business Applications
ASSESSMENTS
PERSONALITY
ENTJ-A
People with ENTJ as a personality type are natural leaders. They are charismatic and confident, driving teams toward common goals with strategic thinking and discipline.
PROFESSIONAL SUMMARY
Results-driven Sales Representative with a proven track record in securing new business through cold calling and consultative selling. Skilled in managing the sales process, exceeding targets, and delivering exceptional customer service, contributing to revenue growth and long-term client retention.
PROFESSIONAL EXPERIENCE
Task Manager (Temporary Project)
Relay Human Cloud | San Pedro Sula, Honduras | Jul 2025- Sept 2025
- Managed maintenance operations for USPS facilities, ensuring timely response to all service requests.
- Coordinated with vendors and service providers to schedule and oversee repairs, maintenance, and building services.
- Obtained and reviewed proposals from multiple vendors to evaluate cost, quality, and efficiency of solutions.
- Analyzed maintenance needs to determine the most effective and budget-conscious resolution.
- Maintained accurate records of requests, proposals, and completed work for compliance and reporting.
- Served as primary liaison between USPS staff and external vendors to ensure seamless service delivery.
Sales Representative
Startek | San Pedro Sula, Honduras l 2016 - 2021
- Identified and pursued potential customers through cold calling, generating new business opportunities.
- Engaged in direct communication with prospects, qualifying leads and setting up meetings or product demonstrations.
- Developed and maintained a robust pipeline of leads, consistently following up to drive sales growth.
- Utilized effective communication and persuasive skills to introduce products or services to potential clients.
- Documented and tracked all interactions with prospects in CRM systems to ensure accurate lead management.
- Contributed to team sales targets by consistently meeting or exceeding cold calling and lead-generation goals.
Intake Specialist
Virtue Law Group | San Pedro Sula, Honduras l 2021 - 2023
- Scheduled and facilitated consultations between clients and attorneys, ensuring smooth communication and timely meetings.
- Acted as the first point of contact for potential clients, providing initial information and addressing inquiries professionally.
- Utilized persuasive communication skills to encourage eligible clients to book consultations, promoting legal services.
- Managed client intake processes, including gathering necessary information and documentation for consultations.
- Ensured efficient coordination between clients and attorneys, maintaining accurate records of appointments and interactions.
- Provided exceptional customer service, addressing client concerns and maintaining a positive experience throughout the consultation process.
Appointment Setter
RegisRO | San Pedro Sula, Honduras l 2023 - 2024
- Scheduled and coordinated appointments for clients with doctors, ensuring timely and accurate booking.
- Provided exceptional customer service, addressing client inquiries and resolving concerns in a professional manner.
- Managed and updated reports, maintaining accurate records of client appointments and follow-ups.
- Assisted in handling appointment rescheduling and cancellations, ensuring minimal disruption to the schedule.
- Communicated effectively with clients to confirm appointments and provide necessary information.
- Supported office operations by maintaining organized scheduling systems and client files.
