Anfernee T.

PROFESSIONAL EXPERIENCE

Executive Assistant

Relay Human Cloud | San Pedro Sula, Honduras | June 2025 - Dec 2025

• Developed and managed monthly budgets for executive travel and company events, ensuring cost control and accurate forecasting.
• Coordinated and scheduled team events, both on-site and at external venues, including restaurants and office locations.
• Performed data entry and maintenance for seasonal product updates, including new clothing items and design additions.
• Distributed and balanced weekly workloads among team leaders to support operational efficiency.
• Reviewed and managed executive calendars on a daily, weekly, and monthly basis to prevent scheduling conflicts and double bookings.
• Screened, filtered, and redistributed incoming emails to minimize spam and allow executives to focus on priority communications.
• Validated corporate credit card expenses and prepared detailed expense reports for submission to the finance team.
• Created, organized, and optimized detailed travel itineraries to support efficient business travel.
• Liaised with vendors and logistics partners to proactively prevent shipment delays and ensure timely deliveries.

Executive Assistant

Airdesk | San Pedro Sula, Honduras | June 2023 - Mar 2025

• Managed senior executives' calendars, scheduled meetings, and coordinated travel arrangements to optimize time management and productivity.
• Served as the primary point of contact between executives, department heads, and external stakeholders, ensuring seamless communication.
• Prepared high-quality documents, presentations, and reports with a focus on accuracy and professionalism.
• Organized and maintained confidential files, records, and correspondence, ensuring accessibility and security.
• Coordinated and facilitated executive-level meetings, including agenda preparation, note-taking, and follow-up on action items.
• Conducted research and compiled data to support executive decision-making and strategic planning.

Sales and Retention Supervisor

KM2 Solutions | San Pedro Sula, Honduras | June 2021 - Dec 2022

• Led and supervised a team of sales and retention specialists, providing ongoing coaching and performance management to drive revenue growth and customer satisfaction.
• Analyzed customer data and market trends to identify upselling, cross-selling, and retention opportunities, improving customer retention rates.
• Conducted regular one-on-one meetings and performance reviews to set goals, deliver constructive feedback, and promote professional development.
• Utilized CRM systems to monitor sales activities, track customer interactions, and generate performance reports for forecasting and decision-making.
• Developed and implemented sales strategies to achieve revenue targets and enhance team productivity.
• Collaborated with internal departments to streamline processes, improve service offerings, and address customer concerns proactively.

Customer Service & Floor Support

Concentrix Honduras | San Pedro Sula, Honduras | Nov 2019 - June 2021

• Delivered outstanding customer service by addressing inquiries, resolving issues, and processing orders efficiently.
• Demonstrated comprehensive product knowledge to assist customers effectively and enhance their overall experience.
• Handled escalated customer concerns with empathy and strong problem-solving skills, contributing to high customer retention rates.
• Provided floor support by assisting new hires and agents on performance improvement plans (PIP) to enhance scores and overall performance.
• Trained and mentored new customer service representatives, ensuring adherence to company policies and best practices.
• Monitored key performance metrics, prepared reports, and recommended process improvements to enhance service efficiency and customer satisfaction.