Kyle J.

PROFESSIONAL EXPERIENCE

Senior Operations analyst

Relay Human Cloud | India | Jun 2020 to present

• Managed end-to-end monthly financial reporting for active properties, ensuring accuracy and timely submissions.
• Prepared comprehensive monthly investor reports using validated financial data, improving transparency and stakeholder confidence.
• Developed internal asset management analysis reports to support strategic business decisions.
• Designed and delivered quarterly presentation decks for all active properties, including analytical notes and performance insights.
• Executed monthly financial data migration processes, ensuring data integrity across reporting systems.
• Monitored and followed up on missing financials through internal BI tools, strengthening reporting compliance.
• Updated and validated quarterly financial numbers across portfolios to maintain reporting consistency.
• Prepared forward-looking budgets based on percentage guidance from Asset Managers, supporting forecasting accuracy.
• Generated ad-hoc analytical reports to address asset management requirements and business scenarios.
• Spearheaded monitoring and validation of Sales, Customer Care, and Retention calls, enhancing service quality and compliance.
• Conducted detailed call evaluations using Quest Forms, delivering actionable feedback that improved performance metrics.
• Compiled and presented weekly and monthly performance reports to clients, driving continuous improvement initiatives.
• Managed Salesforce-based fulfillment tasks, ensuring accurate vendor coordination and streamlined operations.
• Administered operational reporting through the HONK Portal, ensuring timely project tracking and data availability.
• Created and analyzed complex reports using Excel and Salesforce, enabling data-driven operational decisions.
• Supported team capability building through Power BI dashboard development and SEO keyword research initiatives.

Criminal Record Specialist

Workforce Logiq | India | Dec 2019 - May 2020

• Conducted in-depth analysis of criminal records for the state of Texas, ensuring accuracy and compliance with legal standards.
• Managed court calls to over 500 County and District Courts, facilitating efficient data collection and verification processes.
• Collaborated with research teams, providing tailored solutions and insights to support comprehensive background checks.
• Maintained meticulous attention to detail, ensuring high-quality reporting and decision-making support for clients.

Finance Executive 

Collabera Technologies | India | Aug 2017 - Oct 2019

• Managed relationships with key IT clients, ensuring high-quality service, seamless coordination, and timely resolution of issues.
• Ensured accurate and timely acquisition of Purchase Orders (POs) by conducting regular follow-ups via email and calls, significantly reducing delays.
• Maintained accurate data entries on company portals to streamline operations and ensure compliance with internal processes.
• Generated comprehensive PO reports (daily, weekly, and monthly), enabling efficient tracking and decision-making.
• Cleared unbilled items efficiently by coordinating with clients and internal teams, improving revenue realization.
• Successfully onboarded new clients by designing and implementing customized processes tailored to their operational needs.
• Enhanced client satisfaction through proactive communication and meticulous follow-ups, establishing long-term trust and reliability.

Junior Officer
Diamond Project | India | Oct 2012 - Dec 2016

• Interpreted and applied technical drawings to streamline manufacturing and maintenance processes.
• Proficient in using measuring instruments for precise measurements and quality assurance.
• Ensured effective utilization of machine tools, optimizing operational efficiency.
• Gained expertise in wire drawing, armouring, and stranding machines, ensuring seamless operations.
• Managed the manufacturing, assembly, and maintenance of key equipment, including:
  • Wire Drawing Machine
  • Counter Meter Stand
  • Die Holder Stand
• Directed fabrication and assembly of Stranding Machines, incorporating:
  • Manually Operated Pintles
  • Fixed Pintles
  • Counter Meter Stands
  • Bearing Fittings
• Designed and implemented jigs and fixtures to enhance production processes.
• Supervised machine foundation and alignments for accurate installation and stability.
• Operated and maintained conventional machines, with foundational knowledge of CNC machines for advanced manufacturing tasks.
• Applied strong communication skills to coordinate with cross-functional teams and resolve technical challenges efficiently.