Daniel R.
Administration , Quality Assurance , Sales
(214) GO-RELAY / (214) 467-3529
Careers@RelayHumanCloud.com
San Pedro Sula, Honduras
SKILLS
- Power BI
- Systems
- Harmony
- Pegasus
- Thinking Phones
- Intelliwrite
- Avaya
- Starss
- Vocalcom
- MS Office
- Apollo
- Google Workspace
EDUCATION
Bachelor of Business Administration
Technological University Center
LICENSES & CERTIFICATIONS
- Microsoft Business Applications
ASSESSMENTS
PERSONALITY
ESTJ-A
People with ESTJ as a personality type are effective leaders. They value order and integrity, implementing plans and achieving goals through a disciplined, methodical approach.
PROFESSIONAL SUMMARY
A proactive Sales Development Specialist skilled in lead generation, prospecting, and driving revenue growth through strategic outreach and client engagement. Known for effective collaboration and strong communication, they enhance pipeline efficiency and deliver tailored solutions, supporting long-term client satisfaction and business success.
PROFESSIONAL EXPERIENCE
Sales Development Representative
Relay Human Cloud | San Pedro Sula, Honduras l Nov 2024 - Oct 2025
- Managed and nurtured leads for businesses located near available commercial properties.
- Conducted outbound calls to potential clients, presenting tailored office space options to meet business needs.
- Provided detailed property information to generate interest and qualify prospects.
- Created, documented, and maintained cases in the internal system to support leasing agents in follow-ups and deal closures.
- Assisted in the leasing process by gathering client information and ensuring smooth handoffs to leasing agents.
- Maintained and updated lead activity records to track engagement and interest levels.
- Organized lead lists and updated contact information within the CRM system.
- Made outbound calls to introduce partnership opportunities, including initiatives like the Dallas Trinity FC collaboration.
- Followed up consistently with interested leads, maintaining clear and professional communication.
- Maintained accurate records of conversations, notes, and next steps to ensure continuity in client engagement.
Control Specialist & Trainer
Allied Global | San Pedro Sula, Honduras l Oct 2019 - Oct 2024
- Conducted outbound sales calls, effectively promoting products and services to drive revenue growth.
- Developed and implemented call evaluation and audit processes to enhance team performance and ensure quality standards.
- Led training sessions for new sales representatives, providing comprehensive onboarding and skill development.
- Supervised sales team operations, offering guidance, support, and performance feedback to achieve sales targets and maintain high productivity.
QA Analyst
Startek | San Pedro Sula, Honduras l June 2017 - Sept 2019
- Provided exceptional customer service, addressing inquiries and resolving issues to ensure a positive customer experience.
- Conducted outbound sales calls, promoting products and services to meet and exceed sales targets.
- Performed detailed sales evaluations and audits to assess quality, identify improvement areas, and enhance overall team performance.
- Collaborated with sales and customer service teams to align strategies and maintain consistent customer satisfaction standards.
- Analyzed sales metrics and customer feedback to refine approaches and improve client retention rates.
Empower Insurance
Serve5ive| San Pedro Sula, Honduras l May 2014 - May 2017
- Delivered high-quality customer service, assisting clients with insurance inquiries and policy-related concerns.
- Supported insurance agents by providing accurate information and guidance on policy details and coverage options.
- Evaluated potential risks to assess policy suitability, contributing to informed decision-making and risk management.
- Processed policy adjustments and updates to ensure accurate records and alignment with client needs.
- Resolved escalated issues related to claims and coverage, maintaining strong client relationships and trust in the company’s services.
