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Mario S.

Administration , AI and Data Science , Operations , Property Management , Sales

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   San Pedro Sula, Honduras


SKILLS

  • QuickBooks
  • Python
  • Power BI
  • SQL
  • Advanced Excel
  • Power Query
  • Power BI
  • ETL
  • ELT 
  • Quickbooks
  • Python
  • Fabric
  • Tableau
  • SQL
  • Data Modeling
  • Power Automate
  • MS Suite
  • CRM Systems
  • Stemmons

EDUCATION

Bachelor Of Computer Engineering

Technological University Center (2021 - Present)

LICENSES & CERTIFICATIONS

  • Microsoft Business Applications
  • Tableau  Training for Data Science
  • Power BI Course -Data Analyst & Business Intelligence
  • SQL:GO from Zero to Hero

Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

PROFESSIONAL SUMMARY

Skilled Data Associate with expertise in data preparation, analysis, and visualization using tools like Power BI, Excel, and SQL. Proficient in ETL processes, Power Query, and Power Automate to ensure data accuracy and streamline workflows. With a strong analytical mindset and clear communication, place emphasis on forecasting and data prediction to support data-driven decision-making and enhance operational efficiency.

PROFESSIONAL EXPERIENCE

Data Associate

Relay Human Cloud | San Pedro Sula, Honduras l Jan 2025 - Oct  2025

  • Prepared and analyzed production and operational reports, providing insights to support strategic and process improvement decisions.
  • Developed and maintained inventory depreciation reports, ensuring accuracy and consistency with accounting and operational data.
  • Conducted financial health analyses, identifying trends, risks, and performance indicators to support business planning.
  • Designed and maintained data architecture frameworks to enhance integration, reporting accuracy, and system efficiency.
  • Created advanced Excel dashboards using Power Query, VBA, and Power BI for data cleansing, automation, and visualization.
  • Automated reporting workflows by implementing VBA-based interfaces and integration with SharePoint for real-time data access and updates.
  • Monitored key operational performance metrics, including complication and production rates, through dynamic Excel reporting tools.
  • Managed support cases and data tracking using the Stemmons platform, ensuring timely processing and resolution.
  • Developed custom reporting solutions to track, organize, and de-duplicate lead data within the Relay CRM, optimizing database management.
  • Ensured data accuracy and consistency by implementing automated validation, reconciliation, and control mechanisms within reporting systems.

Financial Analyst

Distribuidora MAS | Remote | Aug 2024 - Oct 2024

  • Automated and streamlined financial data analysis by creating dynamic Excel reports utilizing Macros, significantly improving efficiency in processing invoices and financial metrics.
  • Designed and implemented dashboards to provide detailed insights into revenue and profit trends, categorized by product, client, and city, for weekly and monthly reporting.
  • Developed a comparative analysis dashboard to evaluate client profitability, enabling the identification of high-value clients and optimizing strategic focus.
  • Created an invoice tracking system to monitor payment statuses, highlighting paid and outstanding balances segmented by date and client, ensuring accurate and timely financial oversight.
  • Enhanced data visualization and reporting processes to support informed decision-making and strategic planning.

Workforce Management Associate

Collective Solution | San Pedro Sula, Honduras l 2022 - 2024

  • Utilized Power Query to clean and prepare large datasets, ensuring data accuracy and consistency for analysis in Power BI, Tableau, and Excel.
  • Created custom reports to monitor key metrics, including hourly performance summaries and monthly trends, leveraging Excel and other reporting tools.
  • Managed extensive datasets stored in SharePoint and SQL servers to produce detailed, comprehensive reports.
  • Developed interactive dashboards in Power BI, providing real-time insights into performance metrics and enabling clients to monitor key indicators, track trends, and assess agent performance.
  • Provided ongoing support for report and dashboard modifications, addressing data accuracy issues and implementing new metrics as requested by clients.
  • Collaborated with HR and Operations to generate attendance and performance reports for workforce management, supporting data-driven decision-making across the organization.

Customer Service Agent

Alorica | San Pedro Sula, Honduras l 2021 - 2022

  • Managed customer claims for home warranty services, ensuring timely and accurate processing for covered repairs and replacements.
  • Supported customers by addressing inquiries on warranty coverage, claim status, and service procedures, fostering a positive customer experience.
  • Resolved escalated cases by investigating complex issues, coordinating with contractors, technicians, and internal departments to ensure swift resolution.
  • Maintained detailed records of claims, customer interactions, and resolutions within the CRM system, ensuring data accuracy and completeness.
  • Educated customers on warranty terms, limitations, and processes, empowering them to maximize their coverage benefits.
  • Monitored customer service interactions, assessing quality standards and implementing improvements to elevate service delivery.