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Marjury Z.

Administration , Customer Success , Operations , Property Management , Sales

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   San Pedro Sula, Honduras


SKILLS

  • Genesys
  • Kronos
  • Pegasus/CEP
  • iCareSales
  • Harmony
  • Avaya

EDUCATION

Bachelor’s Degree in Sciences and Humanities

Canaan Christian Academy

LICENSES & CERTIFICATIONS

  • Microsoft Business Applications

ASSESSMENTS

CORE SKILL English Aptitude GeneralAdministration 0 100

PERSONALITY

ENFJ-T

Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

People with ENFJ as a personality type are dedicated to positively influencing communities. They are thoughtful and idealistic, striving to contribute to others' well-being and uphold their values.

PROFESSIONAL SUMMARY

A highly motivated and results-driven Sales Specialist with a proven track record in delivering exceptional sales performance and customer satisfaction. Skilled in multichannel communication, including phone, email, and live chat, they excel at building rapport with clients and providing tailored solutions that meet their needs. Proficient in CRM management, data analysis, and technical troubleshooting, they leverage strong problem-solving abilities and persuasive techniques to drive sales growth. Their commitment to customer service and ability to adapt quickly in fast-paced environments make them a valuable asset to any organization, consistently contributing to revenue generation and client retention.

PROFESSIONAL EXPERIENCE

Assistant Property Manager

Relay Human Cloud | San Pedro Sula, Honduras l Aug 2025 - Present

  • Managed incoming service requests related to facility upkeep, including cleaning, climate control, key access, and general maintenance.
  • Handled conference room scheduling and coordinated reservations for both tenants and staff.
  • Oversaw Make Ready processes by coordinating vendor bids and ensuring completion of repair and maintenance projects.
  • Prepared Welcome Letters for incoming tenants and guided them through the onboarding process.
  • Administered Tenant Portal support, including new account activation, autopay setup, and access troubleshooting.
  • Issued building-wide communication via Customer Alert Emails regarding emergencies, maintenance updates, and critical announcements.
  • Monitored and followed up on NSF cases, working directly with tenants to resolve payment discrepancies.
  • Performed tenant satisfaction check-ins to strengthen relationships and confirm timely resolution of issues.
  • Leveraged Yardi for billing tasks, including generating monthly statements, reviewing rent rules, and reporting pending payments.
  • Verified lease ledger accuracy, ensuring proper billing, reconciliation, and record-keeping.
  • Reviewed late fee waiver requests, obtaining necessary approvals in line with company policies.
  • Scheduled and coordinated floor plan maintenance projects, ensuring vendor and tenant alignment.

Sales Representative

Relay Human Cloud | San Pedro Sula, Honduras l Jan 2025 - June 2025

  • Conducted outbound calls and email campaigns to engage prospects from targeted company-provided lists, generating new business opportunities.
  • Utilized Apollo and CRM systems to manage outreach campaigns, track prospect interactions, and maintain up-to-date sales pipeline data.
  • Scheduled appointments with qualified leads, supporting the sales team in achieving higher conversion rates.
  • Maintained consistent follow-up communication to nurture relationships and advance prospects through the sales funnel.

Sales Agent

Allied Global | San Pedro Sula, Honduras l Jan 2019 - Oct 2024

  • Handled inbound/outbound sales calls to promote and renew SiriusXM services.
  • Re-engaged former customers with tailored offers and subscription packages.
  • Applied persuasive techniques to convert leads, consistently meeting sales quotas.
  • Built rapport with customers, addressing inquiries to boost satisfaction and retention.
  • Maintained accurate CRM records and coordinated with teams for smooth service activation.

Customer Service Representative

Zero Variance | San Pedro Sula, Honduras l Jan 2017 - Jan 2019

  • Provided customer support via phone, email, and live chat to ensure a seamless experience.
  • Resolved inquiries and issues promptly with empathy and active listening.
  • Diagnosed technical/service problems and delivered clear solutions.
  • Maintained accurate records of customer interactions across platforms.
  • Partnered with internal teams to resolve escalations efficiently.