Jose C.

PROFESSIONAL EXPERIENCE

Assistant Property Manager

Relay Human Cloud | San Pedro Sula, Honduras | Aug 2025-  Present

• Managed incoming service requests related to facility upkeep, including cleaning, climate control, key access, and general maintenance.
• Handled conference room scheduling and coordinated reservations for both tenants and staff.
• Oversaw Make Ready processes by coordinating vendor bids and ensuring completion of repair and maintenance projects.
• Prepared Welcome Letters for incoming tenants and guided them through the onboarding process.
• Administered Tenant Portal support, including new account activation, autopay setup, and access troubleshooting.
• Issued building-wide communication via Customer Alert Emails regarding emergencies, maintenance updates, and critical announcements.
• Monitored and followed up on NSF cases, working directly with tenants to resolve payment discrepancies.
• Performed tenant satisfaction check-ins to strengthen relationships and confirm timely resolution of issues.
• Leveraged Yardi for billing tasks, including generating monthly statements, reviewing rent rules, and reporting pending payments.
• Verified lease ledger accuracy, ensuring proper billing, reconciliation, and record-keeping.
• Reviewed late fee waiver requests, obtaining necessary approvals in line with company policies.
• Scheduled and coordinated floor plan maintenance projects, ensuring vendor and tenant alignment.

Sales Representative

Relay Human Cloud | San Pedro Sula, Honduras | Oct 2024 -  Dec 2024

• Conducted outbound calls to engage potential clients and present service offerings.
• Reviewed and managed assigned contact lists to prepare for effective customer outreach.
• Qualified leads by assessing customer needs and aligning them with service benefits.
• Provided detailed explanations of services and contract terms to prospective customers.
• Followed up with leads to nurture relationships and address any questions or concerns.
• Closed sales by securing commitments from qualified leads, achieving revenue targets.

Sales Agent

Allied Global | San Pedro Sula, Honduras | Feb 2023 - Sept 2024

• Promoted Sirius XM subscriptions through outbound calls, highlighting features for car radios and mobile devices.
• Leveraged persuasive communication to upsell service packages, consistently exceeding sales quotas.
• Built customer rapport to identify opportunities for upgrades, renewals, and additional subscriptions.
• Addressed inquiries and concerns, ensuring a seamless subscription activation process.
• Maintained detailed sales records and demonstrated product expertise to maximize conversion rates.

Reservations Agent

Allied Global | San Pedro Sula, Honduras | Sep 2021 - Nov 2022

• Assisted customers with booking and managing travel reservations, offering tailored travel packages and upselling additional services.
• Provided expert guidance on travel options, pricing, and availability to meet client needs and preferences.
• Effectively resolved customer inquiries and issues regarding travel reservations, ensuring a positive customer experience and repeat business.
• Processed reservations through internal systems, maintaining a high level of accuracy and attention to detail.
• Collaborated with cross-functional teams to optimize customer satisfaction and sales results, consistently achieving individual sales targets.

Sales Representative

Km2 Solutions | San Pedro Sula, Honduras | Nov 2020 - Aug 2021

• Sold Internet, cable TV, and home phone services tailored to customer needs.
• Provided technical support, troubleshooting issues to ensure customer satisfaction.
• Achieved sales targets by upselling and cross-selling additional products and services.
• Conducted consultations to assess requirements and promote upgrades aligned with customer needs.
• Maintained strong product knowledge to resolve issues and enhance customer engagement.