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Jorge B.

Administration , Customer Success , Property Management , Sales

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   San Pedro Sula, Honduras


SKILLS

  • Yardi
  • Salesforce
  • Outlook
  • Microsoft Teams
  • Amazon Dialer
  • PEGA
  • Microsoft Excel

EDUCATION

Bachelor's Degree in Graphic Design

Technological University Center


ASSESSMENTS

CORE SKILL English Aptitude GeneralAdministration 0 100

PERSONALITY

ENFJ-A

Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

People with ENFJ as a personality type are dedicated to positively influencing communities. They are thoughtful and idealistic, striving to contribute to others' well-being and uphold their values.

PROFESSIONAL SUMMARY

A results-driven Sales Representative with proven expertise in driving revenue growth and building lasting client relationships. Adept at conducting outbound and inbound sales, identifying customer needs, and delivering tailored solutions that increase customer retention and satisfaction. Skilled in managing client portfolios, presenting compelling offers, and exceeding sales targets.

PROFESSIONAL EXPERIENCE

Assistant Property  Manager

Relay Human Cloud | San Pedro Sula, Honduras | Feb 2025- Present

  • Managed incoming service requests related to facility upkeep, including cleaning, climate control, key access, and general maintenance.
  • Handled conference room scheduling and coordinated reservations for both tenants and staff.
  • Oversaw Make Ready processes by coordinating vendor bids and ensuring completion of repair and maintenance projects.
  • Prepared Welcome Letters for incoming tenants and guided them through the onboarding process.
  • Administered Tenant Portal support, including new account activation, autopay setup, and access troubleshooting.
  • Issued building-wide communication via Customer Alert Emails regarding emergencies, maintenance updates, and critical announcements.
  • Monitored and followed up on NSF cases, working directly with tenants to resolve payment discrepancies.
  • Performed tenant satisfaction check-ins to strengthen relationships and confirm timely resolution of issues.
  • Leveraged Yardi for billing tasks, including generating monthly statements, reviewing rent rules, and reporting pending payments.
  • Verified lease ledger accuracy, ensuring proper billing, reconciliation, and record-keeping.
  • Reviewed late fee waiver requests, obtaining necessary approvals in line with company policies.
  • Scheduled and coordinated floor plan maintenance projects, ensuring vendor and tenant alignment.

Inside Sales Specialist

Relay Human Cloud | San Pedro Sula, Honduras | Nov 2024 - Dec 2024

  • Conducted outbound calls to engage prospective clients and generate leads.
  • Qualified leads by assessing client needs and aligning them with service offerings.
  • Presented and explained service details and contract terms to potential customers.
  • Followed up with leads to maintain interest and progress through the sales cycle.
  • Closed sales by addressing objections, negotiating terms, and finalizing agreements.

Sales Specialist

Airdesk | San Pedro Sula, Honduras | Feb 2024 - Jul 2024

  • Identified and developed new sales opportunities through inbound and outbound leads, delivering tailored product solutions to meet client needs.
  • Provided expert knowledge of product features and benefits to educate customers, driving informed purchasing decisions.
  • Built strong relationships with clients by understanding their requirements and offering personalized recommendations to maximize sales.
  • Achieved and exceeded monthly sales targets by effectively managing the sales pipeline, following up on leads, and closing deals.

Sales Representative

Allied Global | San Pedro Sula, Honduras | Jan 2022 - Jan 2024

  • Conducted outbound and inbound sales calls, reaching out to potential and former customers to promote streaming services.
  • Managed a portfolio of previous clients, proactively presenting tailored offers to reactivate their subscriptions.
  • Analyzed customer needs and usage patterns to recommend customized service plans and promotions.
  • Utilized CRM tools to track customer interactions, follow-ups, and subscription renewals for accurate reporting.

Sales Administrative Manager

Rusticos Brand | San Pedro Sula, Honduras | Jan 2019 - Present

  • Managed the entire sales invoicing process, ensuring accurate billing and timely delivery of invoices to clients.
  • Recorded sales transactions in accounting software, maintaining detailed and up-to-date financial records.
  • Supervised a team of staff members, assigning tasks and ensuring compliance with company policies and procedures.
  • Provided regular reports on sales, invoicing, and accounting records to management for financial oversight.
  • Coordinated with the finance department to ensure sales data was aligned with overall financial statements.
  • Implemented strategies to streamline invoicing processes, improving efficiency and reducing errors