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Ricardo L.

Administration , Sales

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   San Pedro Sula, Honduras


SKILLS

  • Customer service management
  • CRM management
  • Data entry
  • KPI development and analysis
  • Agent supervision and training
  • Calendar management
  • Appointment scheduling
  • Administrative tasks

EDUCATION

Master's In Operations And Logistics Management

Central American Technological University

Bachelor's Degree in International Relations

Central American Technological University

LICENSES & CERTIFICATIONS

  • Microsoft Business Applications

ASSESSMENTS

CORE SKILL English Aptitude PropertyAccounting 0 100

PERSONALITY

ENFJ-A

Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

People with ENFJ as a personality type are dedicated to positively influencing communities. They are thoughtful and idealistic, striving to contribute to others' well-being and uphold their values.

PROFESSIONAL SUMMARY

A Sales Administrative Specialist adept at managing sample distribution, providing product recommendations, and maintaining distributor relationships. Skilled in using Salesforce CRM and supporting Key Account Managers and Territory Managers. Known for optimizing sales performance and streamlining operations.

PROFESSIONAL EXPERIENCE

Inside Sales Distributor Associate

Superior Glove | San Pedro Sula, Honduras l Nov 2023 - Aug 2023

  • Managed sample distribution across the US and Canada.
  • Provided product recommendations and maintained distributor relationships.
  • Assisted Key Account Managers and supported strategic product liquidation.
  • Tracked distributor purchases and sample distribution.
  • Conducted project assessments and utilized Salesforce CRM.
  • Implemented Salesloft cadences and filtered purchase orders.
  • Supported Territory Managers in managing their territories.

Billing Agent

WeTransport Global Inc. | San Pedro Sula, Honduras l Sep 2022 - Jul 2023

  • Managed billing processes, ensuring accurate and timely invoicing.
  • Prepared and handled cargo documentation, including shipping manifests and customs declarations.
  • Provided customer support, addressing inquiries and resolving issues related to logistics and shipping.
  • Collected and organized necessary documents for cargo shipments, maintaining compliance with regulations.
  • Entered load information into logistics systems, coordinating with teams to optimize load planning.

Operations Assistant Manager

COINCA  | San Pedro Sula, Honduras l Apr 2020 - Jul 2022

  • Managed the department to ensure smooth operations and achievement of objectives.
  • Defined and monitored key performance indicators (KPIs) to evaluate the department's performance.
  • Achieved and maintained high-quality standards in customer service delivery.
  • Led improvement initiatives and projects to enhance service efficiency and customer satisfaction.
  • Implemented policies and processes to optimize customer service operations.
  • Reported and analyzed collected information to inform strategic decision-making.
  • Identified and acted on market opportunities to drive growth and customer engagement.

Customer Service Coordinator 

Iterventional Pain Medicine | Florida  l Jan 2019 - Feb 2020

  • Established and developed the Customer Service Department to enhance client support operations.
  • Supervised customer service agents, providing guidance, training, and performance feedback.
  • Delivered exceptional customer service and support, resolving inquiries and issues efficiently.
  • Coordinated calendar management and scheduled appointments to optimize team productivity.
  • Performed general administrative tasks to support departmental functions.
  • Tracked and followed up with potential clients to convert leads and expand the customer base.