Jeorgeth H.

PROFESSIONAL EXPERIENCE

Assistant Property Manager

Relay Human Cloud |  San Pedro Sula, Honduras l Aug 2025 - Present

• Addressed and resolved maintenance-related service requests, including room conditions, cleaning concerns, temperature complaints, and key card access.
• Scheduled conference room reservations, ensuring availability for tenants and internal team use.
• Coordinated Make Ready cases by reviewing vendor proposals and arranging necessary repair services.
• Issued Welcome Letters to new tenants and supported an efficient move-in/onboarding experience.
• Managed Tenant Portal support, assisting with account setup, payment automation, and troubleshooting access issues.
• Distributed Customer Alert Emails to communicate maintenance notices, emergency updates, and building-wide announcements.
• Tracked NSF payment cases, proactively contacting tenants to resolve outstanding balances.
• Conducted proactive check-ins with tenants to confirm satisfaction and ensure quality service delivery.
• Applied Yardi software to review billing rules, prepare monthly tenant statements, and monitor pending payments.
• Ensured lease ledger records were accurate, supporting correct billing and reconciliation.
• Processed late fee waiver requests in accordance with company guidelines and approval procedures.
• Planned and coordinated floor plan maintenance projects, liaising between vendors and tenants for seamless execution.

Administrative Assistant

Relay Human Cloud |  San Pedro Sula, Honduras l Apr 2025 - July 2025

• Verified property data accuracy by cross-checking listings between Stemmons and Yardi, ensuring consistency and correct system entry.
• Uploaded 50+ property listings daily to Facebook Marketplace, utilizing Canva to apply branded SWE templates to each post.
• Managed customer inquiries by responding to messages from potential buyers and forwarding leads to the appropriate sales representatives.
• Entered qualified leads into Zoho CRM, accurately recording customer and property details for follow-up and sales tracking.
• Created and scheduled social media content for platforms such as Instagram and Facebook to promote property listings and enhance brand visibility.

Quality Analyst

Relay Human Cloud |  San Pedro Sula, Honduras l Aug 2024 - Dec 2024

• Monitored and evaluated agent performance metrics, including lunch breaks, meeting times, and adherence to schedules, to ensure operational efficiency.
• Conducted quality evaluations of customer interactions, providing detailed feedback to improve service delivery and compliance with standards.
• Prepared and maintained performance reports, analyzing data to identify trends and areas for improvement.
• Oversaw and coordinated operational activities to enhance team productivity and meet organizational objectives.

Quality Assurance Specialist

KM2 Solutions | San Pedro Sula, Honduras | Mar 2024 - Aug 2024

• Verified auto loan contracts, documentation, and customer information for accuracy and compliance.
• Reviewed loan files and processes, acting as an auditor to ensure adherence to policies.
• Signed off on contracts, confirming alignment with institutional standards.
• Monitored agent performance through call evaluations and calibration sessions, driving service quality.

Client Support Specialist

BPO | San Pedro Sula, Honduras l Sept 2021 - Mar 2023

• Assisted customers with prescription orders, dosage verification, and coordination with pharmacies and providers.
• Scheduled medical appointments and coordinated patient services for timely care.
• Supported Medicare beneficiaries with inquiries, ensuring efficiency and professionalism.
• Maintained accurate records in compliance with HIPAA regulations.
• Facilitated call transfers to medical professionals for continuity of care.