Allison A.

PROFESSIONAL EXPERIENCE

Assistant Property Manager

Relay Human Cloud | San Pedro Sula, Honduras l Aug 2024 - Oct 2025

• Managed shared and personal Outlook mailboxes to organize incoming invoices, payments, and property communications for multiple accounts.
• Collected, reviewed, and recorded invoices from various properties, preparing monthly accruals when necessary and ensuring accurate allocation for both active and sold properties.
• Verified, updated, and corrected tenant and vendor account details in internal systems  resolving data discrepancies to maintain clean records.
• Coordinated with vendors, brokers, and internal teams to update account information, verify billing details, and troubleshoot payment portal issues.
• Retrieved and processed utility bills (e.g., electricity), extracting key data, verifying accuracy, and submitting information on time for financial reporting.
• Managed automatic payment settings, deactivating payments for sold properties and activating them for active accounts to ensure uninterrupted service.
• Investigated and located missing invoices for payment records, ensuring complete and accurate documentation of financial transactions.
• Assisted tenants by providing building policy guidance, retrieving ledgers and tax documents, and addressing billing inquiries through phone and email.
• Resolved tenant issues by reviewing account information across multiple platforms, escalating complex cases as necessary, and tracking progress until full resolution.
• Followed up on escalated cases such as misapplied payments, refund requests, and late fee reversals, ensuring a timely response and high tenant satisfaction.

Customer Service Representative

Relay Human Cloud | San Pedro Sula, Honduras l Aug 2024 - Jan 2025

• Verified and updated tenant information, including mailing and building addresses, personal details, and contact information.
• Provided tenants with guidance on building policies, including late fee policies, scheduled charges, and management procedures.
• Assisted tenants in locating essential documents such as ledgers, tax-related records, and monthly bills.
• Handled tenant inquiries via phone and email, addressing billing discrepancies by reviewing and comparing information from multiple sources.
• Escalated complex cases to internal departments, ensuring timely resolution of tenant issues.
• Retrieved and shared requested documents from various systems to support tenant needs.
• Followed up on escalated cases, including misapplied payments, refund requests, and late fee reversals, ensuring resolution and tenant satisfaction.

Sales Specialist and Collections Representative

KM2 Solutions | San Pedro Sula, Honduras | Apr 2022 - Mar 2024

• Efficiently established and managed new customer accounts, ensuring seamless integration into company systems and providing a smooth onboarding experience for clients. 
• Demonstrated a strong track record of surpassing performance targets, consistently ranking among the top performers in the team by driving sales growth and client satisfaction. 
• Actively listened to customer concerns and requirements, providing tailored solutions that addressed their needs and resolved issues promptly, thereby enhancing customer loyalty and trust.
• Achieved exceptional sales outcomes by developing innovative procedures and products that catered to client requests, driving revenue growth and fostering long-term client relationships. 

Customer Service Representative 

La Vina Supplier | San Pedro Sula, Honduras | Dec 2021 - Mar 2022

• Interacted with customers via phone, text, and in-person meeting to gain a comprehensive understanding of their needs and preferences, ensuring a personalized and satisfactory customer experience.
• Efficiently managed monthly inventory, ensuring accurate stock levels and timely replenishment.
• Handled customer concerns promptly and assisted in locating products in a fast-paced environment, ensuring a positive shopping experience.