IT Systems and Quality Control Analyst

Job Overview

The IT Systems and Quality Control Analyst is responsible for ensuring the optimal performance and reliability of IT systems through regular monitoring and maintenance. On a daily basis, this role involves analyzing system performance, identifying potential issues, and implementing solutions to enhance system efficiency. The analyst is also tasked with developing and executing quality control procedures to ensure that all IT processes meet established standards and compliance requirements. Additionally, they collaborate with cross-functional teams to support system upgrades and improvements, aiming to achieve seamless integration and functionality. The primary objective is to maintain high-quality IT operations that support the organization’s goals and enhance overall productivity.

Organizational Impact

The IT Systems and Quality Control Analyst plays a critical role in ensuring the reliability, efficiency, and security of the organization's IT infrastructure. By rigorously monitoring system performance and enforcing quality standards, this role supports seamless business operations across departments such as finance, accounting, legal, and real estate. Their work directly contributes to minimizing downtime, enhancing data integrity, and ensuring compliance with regulatory requirements, thereby enabling the organization to maintain competitive advantage and operational excellence in a dynamic market environment.

Key Systems

Professionals in this role typically utilize a range of systems including Enterprise Resource Planning (ERP) platforms like SAP or Oracle, IT Service Management (ITSM) tools such as ServiceNow or Jira Service Desk, and Quality Management Systems (QMS) tailored for IT environments. They also work with network monitoring tools, cybersecurity software, and data analytics platforms to assess system health and performance. Additionally, collaboration and project management tools like Microsoft Teams, SharePoint, and Asana are commonly used to coordinate quality initiatives and communicate across cross-functional teams.

Inputs

The IT Systems and Quality Control Analyst receives a variety of inputs including system performance data, software and hardware incident reports, user feedback, audit logs, and compliance documentation. These inputs often arrive through internal ticketing systems, email communications, automated monitoring tools, and direct collaboration with IT teams and end-users. Additionally, the analyst reviews regulatory guidelines and quality standards relevant to IT operations and data security within the organization. They also handle requests for system updates, troubleshooting assignments, and quality assurance test plans, which are typically assigned via project management platforms or team meetings.

Outputs

The outputs produced by the IT Systems and Quality Control Analyst include detailed quality assurance reports, system performance analyses, compliance audit summaries, and recommendations for process improvements. They generate documentation such as test case results, incident resolution records, and updated standard operating procedures. These deliverables are communicated through formal reports, presentations to IT leadership, and updates within enterprise management systems. The analyst also provides actionable insights and quality control feedback to development teams and stakeholders, ensuring that IT systems meet organizational standards and regulatory requirements. Outputs are expected to be clear, timely, and aligned with best practices in IT governance and quality management.

Activities

- Monitor and analyze IT systems performance to ensure optimal functionality and reliability

- Conduct regular quality control audits on software applications and hardware infrastructure

- Identify, document, and troubleshoot system issues and coordinate with IT support teams for resolution

- Develop and implement testing protocols for new software releases and system updates

- Collaborate with cross-functional teams to ensure compliance with industry standards and regulatory requirements

- Maintain detailed records of quality control processes, test results, and system changes

- Assist in the development and enforcement of IT policies and procedures to enhance system security and data integrity

- Generate reports on system performance metrics and quality assurance findings for management review

- Participate in continuous improvement initiatives to optimize IT operations and quality control measures

Recommended Items

- Comprehensive onboarding training on company IT infrastructure and software tools

- Access to system monitoring and diagnostic software platforms

- Detailed quality control checklists and audit templates tailored to IT systems

- Documentation of IT policies, procedures, and compliance standards relevant to quality control

- Standard operating procedures (SOPs) for incident reporting and resolution workflows

- Training materials on regulatory requirements affecting IT systems and data security

- Access to historical system performance reports and quality assurance records

- Collaboration tools for cross-departmental communication and issue tracking

Content Example

- System performance reports and dashboards detailing uptime, response times, and error rates

- Quality control documentation including test plans, test cases, and defect logs

- Incident and problem management records within IT service management tools (e.g., ServiceNow, Jira)

- Compliance and audit reports related to IT standards and regulatory requirements (e.g., SOX, GDPR)

- Configuration management databases (CMDB) updates and change control records

- Root cause analysis reports following system failures or quality issues

- User manuals and standard operating procedures (SOPs) for IT systems and quality processes

- Data integrity and validation reports for critical business applications

- Vendor and third-party service quality assessment reports

Sample Event-Driven Tasks

- Responding to system alerts indicating performance degradation or outages by initiating troubleshooting and escalation procedures

- Investigating and documenting incidents of data inconsistencies or quality breaches detected during routine audits or user reports

- Coordinating with IT teams to validate and approve changes following a change request submission to ensure quality standards are maintained

- Conducting root cause analysis and corrective action planning after a critical system failure or security incident

- Reviewing and updating quality control checklists and test cases in response to new software releases or patches

- Collaborating with compliance teams to address findings from external or internal IT audits

- Monitoring vendor performance and initiating corrective actions when service level agreements (SLAs) are not met

- Implementing process improvements triggered by recurring quality issues or audit recommendations

- Supporting disaster recovery drills and responding to actual disaster recovery events to validate system resilience and data integrity

Sample Scheduled Tasks

- Conduct weekly system performance and security audits using tools such as Splunk and SolarWinds to ensure compliance with IT policies and regulatory standards.

- Perform scheduled backups and verify data integrity across enterprise databases and cloud storage platforms.

- Generate and distribute monthly quality control reports detailing system uptime, incident response times, and resolution effectiveness.

- Review and update IT documentation, including system configurations, standard operating procedures, and quality assurance protocols.

- Coordinate and lead bi-weekly cross-functional meetings to assess ongoing IT projects and quality improvement initiatives.

- Monitor and track compliance with industry standards such as ISO 27001 and SOC 2 through regular assessments.

- Execute scheduled software patch management and vulnerability scans to maintain system security and stability.

Sample Infill Tasks

- Analyze system logs and incident reports to identify recurring issues and recommend process improvements.

- Develop and deliver training sessions for staff on new IT systems, quality control procedures, and cybersecurity best practices.

- Collaborate with software developers and network engineers to design and implement enhancements that improve system reliability.

- Research emerging technologies and quality assurance methodologies to propose innovative solutions aligned with organizational goals.

- Participate in internal audits and assist in preparing documentation for external regulatory reviews.

- Update and refine quality control checklists and testing protocols to enhance accuracy and efficiency.

- Engage in professional development activities such as obtaining certifications in IT quality management or cybersecurity.